Enterprise Architect, Customer & Digital Platforms

ViziRecruiter,LLC.

Chicago (IL)

Hybrid

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Flexible work schedule

Competitive compensation

Opportunity for mentoring

Job summary

A leading global food retailer is seeking a Senior Customer & Digital Platforms Enterprise Architect in Chicago, IL. In this influential role, you'll shape customer experience through advanced digital solutions, leading cross-functional IT teams and establishing scalable architecture. Ideal candidates will have a relevant degree and extensive IT architecture experience, with proven skills in governance and oversight. The role offers a flexible hybrid work schedule and competitive compensation, driving innovation in retail technology.

Qualifications

Extensive experience in IT architecture leadership and developing governance.
Demonstrated experience guiding development teams with technical advice.
Ability to translate business requirements into architectural deliverables.

Responsibilities

Lead cross‑functional teams to foster architecture excellence.
Design scalable enterprise architecture solutions aligned with business strategies.
Define and manage architecture roadmaps for business platforms.

Skills

IT architecture leadership

Strategic vision

Risk management

Technical guidance

Education

Bachelor's or Master's degree in Computer Science

Advanced certifications (e.g., TOGAF, ITIL)

Tools

BiZZdesign EA Tool

Job description

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

As the Senior Customer & Digital Platforms Enterprise Architect, you will be at the forefront of shaping the future of customer experience across a dynamic ecosystem of digital and in-store retail solutions. In this high-impact role, you'll partner with product leaders and engineering teams to design and govern cutting‑edge platforms that power seamless engagement, personalized interactions, and next‑generation customer journeys.

Your work will accelerate the transformation of our technology landscape—architecting digital‑first capabilities that connect customers across channels, enhance personalization, and unlock innovative ways to serve and inspire shoppers. From advanced customer identity and engagement platforms to AI‑driven personalization, connected commerce, and immersive digital touchpoints, you will help define the blueprint for how retail experiences evolve.

This role requires a rare blend of strategic vision, architectural expertise, and a passion for innovation. You'll craft enterprise roadmaps that influence long‑term strategy while ensuring solutions remain flexible, scalable, and aligned to the ever‑changing needs of customers. By bridging business and technology, you'll enable platforms that don't just support retail—they redefine it.

Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA; Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full‑time basis.

Responsibilities

Leadership:

Lead cross‑functional IT teams to establish a high‑performing, service‑driven culture focused on architecture excellence.
Mentor junior and mid‑level architects, driving the development of next‑generation IT talent within the organization.
Act as a change agent, challenging the status quo to improve business performance, productivity, and innovation.

IT Solution Architecture:

Design enterprise‑level architecture solutions that are commercially viable, scalable, and aligned with long‑term business strategies.
Steer the overall architecture governance, ensuring solutions adhere to enterprise standards, market trends, and security compliance.

IT Architecture Target State and Roadmap:

Define and manage architecture roadmaps for multiple business or technology platforms, ensuring alignment with global IT strategies and enterprise goals.
Provide strategic input to senior leadership on IT investments and portfolio management, ensuring architecture roadmaps are fully integrated with business objectives.

Risk, Compliance, Security:

Lead the architectural governance process, ensuring all solutions meet security, privacy, and regulatory standards.
Foster a culture of risk awareness and proactive mitigation, embedding security and compliance into all architecture decisions.

Innovation & New Technology:

Stay abreast of emerging technology trends and integrate them into the IT roadmap.
Work with third‑party vendors to align their innovation roadmaps with the organization's strategy.

Financial Management:

Align architectural decisions with financial budgets, ensuring that total cost of ownership (TCO) is controlled and minimized—measuring the impact of architecture decision on CapEx and Run Cost (OpEx).
Ensure technical debt is managed, informing the software lifecycle process including Gartner TIME and 6Rs.

Requirements

Bachelor's or Master's degree in Computer Science or related fields OR equivalent work experience; advanced certifications (e.g., TOGAF, ITIL) are preferred.
Extensive experience in IT architecture leadership, strategy development, and governance.
Demonstrated experience providing technical guidance and leadership to development teams.
Demonstrated experience translating business requirements into architectural deliverables and technical specifications.
Strong influence and decision‑making skills with proven success in guiding complex IT transformations.

Preferred Qualifications