Enterprise Applications Business Analyst

Marmon Holdings, Inc.; Bellows Falls (VT); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Job summary

Sonnax Transmission Company, part of Marmon Holdings, is seeking an Enterprise Applications Business Analyst in the United States (Vermont/Bellows Falls area) to support enterprise applications, Microsoft 365, and Entra ID services in a manufacturing setting.

You will manage user access, configure SSO (SAML, OAuth, OIDC), and help maintain labeling systems while assisting with ERP/WMS integrations and service desk workflows. This role emphasizes security, reliability, and hands‑on IT operations.

Qualifications

• Associate’s or Bachelor’s degree in IT, CS, or related field.
• 2–5 years of IT support, application administration, or systems support in manufacturing.
• Experience supporting enterprise applications in production or warehouse settings.
• Exposure to Service Desk or ticketing platforms.

Responsibilities

• Administer and support enterprise applications and cloud platforms used across manufacturing operations.
• Manage identity and access in Microsoft Entra ID, including group management and access controls.
• Configure and support Enterprise Applications and SSO integrations (SAML, OAuth, OIDC).
• Handle user access requests using RBAC and least‑privilege principles across multiple systems.
• Support and maintain labeling systems, including label design and system‑level troubleshooting.
• Support and optimize the Service Desk cloud platform, including ticket management, workflows, and automation.
• Monitor system health and performance; respond to incidents and escalation as needed.
• Assist in maintaining integrations and data flow between systems (ERP, WMS, and other applications).
• Troubleshoot application issues and coordinate with vendors or internal IT teams.
• Create and maintain documentation for systems, access models, and procedures.

Skills

Microsoft Entra ID

RBAC

Identity governance

SSO configuration

Communication skills

Problem solving

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Microsoft 365

Entra ID (Azure AD)

Label design systems

Service Desk platforms

ERP/WMS (Infor)

Job description

Sonnax Transmission Company

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Who We Are

The Associated Parts Platform is a global collective organization of leading businesses delivering innovative, high-quality solutions for the automotive aftermarket industry. As part of our shared services team, you will support multiple subsidiaries, each recognized for excellence in emissions systems, drivetrain components, ride control, electronics, and transmission technologies. Our Platform approach enables collaboration, efficiency, and best-in-class performance across diverse product categories, driving value for customers worldwide.

We are a multi-site, multi-brand organization undergoing a major technology transformation to unify our systems, processes, and data into a cohesive enterprise operating model across all business units. Our Platform IT organization serves as a centralized strategic function, providing standards, governance, and enterprise solutions that support modernization and enable consistent, scalable operations across the entire company.

What You’ll Do

As an Enterprise Applications Business Analyst, you will support the administration and improvement of enterprise applications, Microsoft 365, and Microsoft Entra ID services within a manufacturing environment. You will manage user access and identity processes, including Enterprise Applications, SSO configuration, and group-based access models, while helping enforce security and access governance standards. You will support and optimize the Service Desk cloud platform, managing workflows, requests, and process improvements, and oversee label design and labeling system. Working closely with IT and business teams, you will troubleshoot system issues, assist with integrations between applications, and contribute to identity lifecycle processes such as access reviews. This role focuses on building hands‑on experience while supporting reliable, secure, and efficient application operations in a production‑driven environment.

Day-to-Day Responsibilities

• Administer and support enterprise applications and cloud platforms used across manufacturing operations
• Manage identity and access in Microsoft Entra ID, including group management and access controls
• Configure and support Enterprise Applications and SSO integrations (SAML, OAuth, OIDC)
• Handle user access requests using RBAC and least‑privilege principles across multiple systems
• Support and maintain labeling systems, including label design and system‑level troubleshooting
• Support and optimize the Service Desk cloud platform, including ticket management, workflows, and automation
• Monitor system health and performance; respond to incidents and escalation as needed
• Assist in maintaining integrations and data flow between systems (ERP, WMS, and other applications)
• Troubleshoot application issues and coordinate with vendors or internal IT teams
• Create and maintain documentation for systems, access models, and procedures

Cross-Functional Partners

• Manufacturing Operations & Plant Staff
• Warehouse, Shipping, and Supply Chain Teams
• Finance and ERP users
• IT Infrastructure, Security, and Helpdesk teams
• External vendors and application support providers

Ownership

• Support the lifecycle of enterprise applications, including onboarding, configuration, and ongoing maintenance
• Act as a developing SME in Entra ID and enterprise application access management
• Assist in maintaining application security and access governance standards, including audits and access reviews
• Contribute to documentation, standardization, and process improvement efforts
• Support alignment between legacy manufacturing systems and modern cloud‑based applications

Project Work

• Assist with Entra ID and enterprise application initiatives (SSO onboarding, access governance improvements)
• Support system upgrades, enhancements, and migrations
• Help improve application integrations and data flow across ERP, WMS, and operational systems
• Participate in Service Desk platform enhancements and workflow automation
• Contribute to labeling system improvements, including design standardization and usability enhancements
• Support continuous improvement initiatives across manufacturing and IT systems

What You’ll Need

Education & Experience

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2-5 years of experience in IT support, application administration, or systems support in a manufacturing or industrial environment (required)
• Experience supporting enterprise applications in a production or warehouse setting
• Exposure to Service Desk or ticketing platforms

Technical Knowledge

• Hands‑on experience with:
  • Microsoft Entra ID (Azure AD) including access management and identity governance concepts
  • Enterprise Applications and SSO configuration (SAML, OAuth, OIDC)
• Experience with label design and labeling systems in a manufacturing or warehouse environment (required)
• Basic understanding of ERP/WMS systems (Infor or similar is a plus)
• Familiarity with Service Desk platforms (incident/request workflows, automation)
• General understanding of integrations (APIs, connectors, data flow)
• Basic knowledge of IAM and security best practices
• Working knowledge of Microsoft 365 administration is a plus

Hard Skills

• Entra ID identity and access management
• Enterprise application configuration and SSO support
• Label design and labeling system troubleshooting
• Service Desk platform administration
• Application support and issue resolution
• Documentation and process tracking
• Basic integration and data flow support

Soft Skills

• Strong communication skills across technical and operational teams
• Problem‑solving mindset with attention to detail
• Ability to prioritize and manage multiple requests in a production environment
• Willingness to learn and grow technical skillsets
• Team‑oriented with a proactive approach

What You’ll Gain

Impact & Contributions

• Provide frontline and tier 2 support across critical manufacturing systems and enterprise applications
• Play a key role in improving identity security and application access governance
• Directly support operational efficiency through reliable system and labeling support

Career Growth

• Pathways into Systems Administration, Cloud, or Identity‑focused roles
• Hands‑on experience with enterprise identity, SaaS integrations, and manufacturing IT systems
• Opportunities for technical certifications and skill development

Benefits & Culture

• Competitive compensation and benefits
• Collaborative and hands‑on team environment
• Opportunities to grow within a manufacturing‑focused technology landscape

Pay Range:

80,000.00 - 120,000.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job‑related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.