Enterprise Application Manager

The Planet Group; Ashwaubenon (WI); On-site; USD 130,000 - 135,000; Full time

Benefits offered by this job

Onsite 5 Days/Week

Job summary

The Planet Group is seeking an Enterprise Application Delivery & Support Manager to lead delivery, support, and lifecycle management of a broad portfolio of enterprise applications. This onsite, full-time role requires hands-on leadership of technical teams, driving improvements, and ensuring critical apps remain reliable and secure.

Responsibilities include overseeing lifecycle from implementations to retirements, establishing roadmaps, and collaborating with cybersecurity, risk, and

Qualifications

• Bachelor’s degree or equivalent in IT, CS, MIS, business, or related field.
• 8+ years IT experience with 5+ years leading technical or application support teams.
• Proven experience managing enterprise apps and SaaS through lifecycle, upgrades, and modernization.
• Hands-on leadership with ability to address complex app, project, and ops challenges.
• Experience managing tech vendors and MSPs, including contracts and SLAs.
• Familiarity with Agile, Scrum, Kanban, or similar methodologies.
• Strong understanding of application support and service management practices.
• Excellent communication and relationship-building with technical and business stakeholders.

Responsibilities

• Lead application support and system administration teams for enterprise apps and SaaS.
• Oversee full lifecycle from implementations to retirement, with modernization.
• Set roadmaps and prioritize requests by business value and risk.
• Improve reliability, processes, documentation, and automation.
• Lead root-cause analysis of recurring issues and remediation.
• Partner with business and IT to ensure value from tech investments.
• Oversee vendors/MSPs, contracts, renewals, SLAs, and escalations.
• Participate in projects, production issues, releases, and strategic tech decisions.
• Identify technical debt and opportunities for modernization.
• Collaborate with Cybersecurity, Risk, Compliance, Infra, Architecture, Dev, and business units on security and regulatory needs.
• Communicate issues, risks, and priorities to leadership.
• Promote effective app support and service management practices across the org.

Skills

IT leadership

Application support

Vendor management

Agile/Scrum/Kanban

Communication

Stakeholder partnering

Education

Bachelor’s degree in Information Technology, Computer Science, MIS, Business, or a related field

Tools

Salesforce

ServiceNow

Microsoft

Snowflake

Fiserv

Job description

Enterprise Application Delivery & Support Manager

Location: Green Bay, Wisconsin
Compensation: $130,000 - $135,000
Schedule: Full-Time | Standard Business Hours | Onsite 5 Days/Week

Position Overview

Our client is seeking an experienced Enterprise Application Delivery & Support Manager to lead the delivery, support, administration, lifecycle management, and continuous improvement of a broad portfolio of enterprise applications.

This is a hands-on leadership role responsible for leading technical teams, managing application operations, driving process improvements, and ensuring business-critical applications remain reliable, secure, and aligned with organizational priorities. The ideal candidate is a strong people leader who is also comfortable diving into complex application issues, technology decisions, projects, and operational challenges.

Key Responsibilities

• Lead application support and system administration teams responsible for enterprise applications and SaaS solutions.

• Oversee the full application lifecycle, including implementations, upgrades, enhancements, modernization, production support, and retirement.

• Establish application roadmaps and prioritize competing requests based on business value, risk, and operational needs.

• Improve application reliability, support processes, documentation, automation, and overall operational performance.

• Lead root-cause analysis and remediation of recurring application and production issues.

• Partner with business leaders and IT teams to define priorities and ensure technology investments deliver measurable value.

• Oversee third-party vendors and managed service providers, including contracts, licensing, renewals, service levels, escalations, and performance.

• Participate in technology projects, production issues, releases, upgrades, and strategic technology decisions.

• Identify and address technical debt, operational risks, vulnerabilities, and opportunities for modernization.

• Partner with Cybersecurity, Risk, Compliance, Infrastructure, Architecture, Development, and business teams on security findings, audits, disaster recovery, regulatory requirements, and technology risks.

• Communicate technical issues, risks, priorities, and recommendations effectively to both technical teams and senior leadership.

• Promote effective application support and service management practices across the organization.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, MIS, Business, or a related field.

• 8+ years of progressive IT experience, including at least 5 years managing technical or application support teams.

• Proven experience managing enterprise applications and SaaS solutions through implementation, upgrades, enhancements, production support, lifecycle planning, and modernization.

• Strong technical leadership experience with the ability to remain hands-on when addressing complex application, project, and operational challenges.

• Experience managing technology vendors and managed service providers, including contracts, licensing, renewals, escalations, and service-level performance.

• Familiarity with Agile, Scrum, Kanban, or similar methodologies.

• Strong understanding of application support and service management practices.

• Excellent communication, collaboration, and relationship-building skills.

• Ability to effectively partner with technical teams, business stakeholders, vendors, and senior leadership.

Preferred Qualifications

• Experience within banking, financial services, insurance, or another regulated industry.

• Experience with enterprise platforms such as Salesforce, ServiceNow, Microsoft, Snowflake, Fiserv, or similar technologies.

• Exposure to CRM, workflow, data, cloud, integration, content management, or other enterprise technology platforms.

• Experience with application modernization, automation, cloud platforms, cybersecurity, disaster recovery, technology risk, audits, or regulatory compliance.

• ITIL, PMP, Scrum, SAFe, Lean, or similar certifications.

• Demonstrated success leading an enterprise application portfolio through growth, modernization, consolidation, or transformation.

What You’ll Bring

The ideal candidate is a strategic and hands-on technology leader who can balance people leadership with operational execution. This individual should be comfortable setting priorities, improving processes, managing complex application environments, developing strong vendor relationships, and partnering with business and IT leadership to continuously improve the enterprise application portfolio.

• #TECH
• #ONSITE
• #GREEN BAY