Enterprise Application AI Engineer

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 185,000 - 250,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Symmetry is seeking an Enterprise Applications AI Engineer to lead AI and automation across the company’s enterprise systems, bridging business needs with AI frameworks. You will design MCPs and AI agents to modernize ERP/Finance while ensuring security and auditability.

You will collaborate with Product, Engineering, Finance, People Tech, and Operations to unify internal systems with AI-driven solutions and measurable impact.

Qualifications

• 8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles.
• Experience building integrations across Jira, NetSuite, or similar with APIs and RESTful design.
• Hands-on knowledge of AI agent frameworks and Model Context Protocols (MCP).
• Familiarity with OpenAI, Anthropic, Gemini and prompt engineering.

Responsibilities

• Translate business needs into AI workflows with Finance and Business Operations.
• Develop and maintain MCPs connecting enterprise systems to AI agents.
• Create and manage intelligent agents for onboarding, billing, and compliance.
• Govern MCPs and agents ensuring SOX compliance, auditability, and access controls.
• Define KPIs and measure automation adoption, efficiency, and cost performance.
• Collaborate with IT, Security, and stakeholders to promote AI-first practices.

Skills

APIs

JSON

RESTful service design

Python

JavaScript

AI agent frameworks

Prompt engineering

Tools

Jira

NetSuite

LangChain

Semantic Kernel

MCP

Job description

About the company

At the company, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build the company should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at the company. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

As the Enterprise Applications AI Engineer, you will lead the integration of AI and automation across the company’s enterprise applications ecosystem, transforming how internal systems connect, communicate, and operate. Sitting within the IT and Enterprise Applications organization, you will partner closely with Product, Engineering, Finance, People Tech, and Operations to bridge business needs with AI driven solutions. You will act as the connector between business requirements and AI frameworks, designing Model Context Protocols (MCPs) and AI agents that make enterprise workflows smarter, faster, and more autonomous. In line with the company’s FY26 Enterprise Systems strategy, you will help shift our ERP and Finance systems from reactive workflows to predictive, context aware, and self improving platforms, while ensuring security, compliance, and measurable impact. This role combines hands‑on technical execution with strategic systems thinking, using integration fluency, AI literacy, and business empathy to create the connective tissue that allows AI to seamlessly augment enterprise operations.

About the Team

This role will report to the Enterprise AIT team, a group focused on driving the intelligent transformation of the company’s enterprise systems. The Enterprise AIT team is responsible for integrating AI, automation, and advanced analytics across our internal applications ecosystem to improve scalability, efficiency, and decision-making. Partnering closely with Finance, Business Ops, IT, and Security, the team enables the company’s enterprise systems to become smarter, more predictive, and more adaptive. This is a new role, designed to expand the team’s capacity to operationalize AI within enterprise workflows and support the company’s broader Enterprise Systems strategy.

Here’s what you’ll do day-to-day

• Translate business needs into AI workflows by partnering with Finance and Business Operations teams to identify automation opportunities and design agentic workflows that improve decision making and reduce manual effort.
• Develop and maintain Model Context Protocols (MCPs) that securely and reliably connect enterprise systems such as NetSuite, Zuora, and Jira to AI agents, with clear documentation and optimization.
• Create and manage intelligent agents that execute or augment core enterprise processes such as onboarding, billing support, and compliance monitoring using large language models and orchestration frameworks.
• Govern the full lifecycle of MCPs and agents, ensuring adherence to enterprise data governance, privacy, and security standards, including SOX compliance, auditability, and appropriate access controls.
• Measure and optimize impact by defining and tracking KPIs such as automation adoption, efficiency gains, agent accuracy, reliability, and cost performance, and using those insights to guide iteration.
• Enable and influence the organization by partnering with IT, Security, and business stakeholders to build reusable AI frameworks, coach teams on safe and effective AI driven workflows, and champion AI first practices across day to day operations.

Here’s what we're looking for

• 8+ years in Business Systems Analysis, Enterprise Applications, or Automation roles, with a track record of delivering impact in complex environments.
• Demonstrated experience building and maintaining integrations across systems such as Jira, NetSuite, or similar, with a strong grasp of APIs, JSON, and RESTful service design.
• Hands-on knowledge of AI agent frameworks (for example LangChain, CrewAI, Semantic Kernel, MCP) and experience designing or maintaining Model Context Protocols or equivalent frameworks.
• Familiarity with leading LLM platforms (OpenAI, Anthropic, Gemini etc.) and practical experience with prompt engineering.
• Proficiency in Python or JavaScript for automation, orchestration, and building modular, scalable AI workflows that translate complex requirements into executable solutions.
• Strong documentation, analytical, and stakeholder communication skills, with the ability to clearly explain tradeoffs and align technical solutions with business needs.
• Passion for building secure, compliant, and explainable AI systems, embedding risk, privacy, and compliance considerations (including SOX and audit controls) into every solution, with a growth mindset and focus on clarity, iteration, and measurable outcomes.

Our cash compensation amount for this role is targeted at $185,000-$205,000 /yr in Denver & most remote locations, and $225,000-$250,000 /yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

the company has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, the company's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a the company office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at the company.

the company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. the company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. the company is also committed to providing reasonable accommodations for qualified indi