Enterprise Account Success Manager

Crossbeam; Philadelphia (Philadelphia County); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading data escrow platform is seeking an Enterprise Account Success Manager to enhance customer adoption and retention. You will work with Fortune 500 companies, developing strategic relationships and ensuring that customers unlock real business outcomes with the Crossbeam platform. The ideal candidate has over 6 years of experience in Customer Success at a high-growth SaaS company, with a proven record of revenue retention and expansion. This remote position offers a comprehensive benefits package.

Benefits

Health Care Plan (Medical, Dental & Vision)

Flexible PTO Policy

Parental leave

Stock Option Plan

401k Plan + Match

Learning & Development Budget

Generous Wellness Stipend

Qualifications

• 6+ years in Customer Success at a high-growth SaaS company.
• Experience with Fortune 500 enterprise accounts.
• Proven track record of revenue retention and expansion.

Responsibilities

• Drive adoption and retention within key accounts.
• Build relationships to integrate Crossbeam into customers' strategies.
• Anticipate renewal conversations and mitigate retention risks.

Skills

Customer Success

SaaS expertise

Executive presence

Business acumen

Proactive and organized

Strategic mindset

Job description

It's an exciting time at Crossbeam. We built our company on a simple but powerful realization: partner ecosystems hold untapped potential to transform how companies go to market. That insight became a movement, now embraced by more than 30,000 companies using Crossbeam to unlock new data, build new growth engines, and provide powerful new market context to their AI agents.

We're scaling with speed, focus, and a vision that's reshaping the future of go-to-market, backed by top-tier investors like Andreessen Horowitz, Insight Partners, Redpoint, FirstMark, Salesforce Ventures, and HubSpot Ventures.

What is Crossbeam?

Crossbeam is the first and largest Ecosystem Revenue Platform. We act as an escrow service for data, allowing companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure. Companies use this data to sell more effectively, market to the right audiences, build the right products, collaborate with their service partners, generate demand, inform M&A, and more.

Responsibilities

As an Enterprise Account Success Manager, your mission is to drive deeper adoption and retention within key accounts. You'll build bespoke relationships across functions, identify new use cases, and expand Crossbeam's footprint by demonstrating how our platform unlocks real business outcomes.

Reporting to the Vice President, Customer Success, this role is a unique opportunity to own the client relationship with the world's largest and most strategic companies.

• Establish strong relationships with your customers to bring a strategic and consultative approach to deployment, adoption, retention and expansion.
• Develop a deep understanding of our customers' partner ecosystems and business priorities, building strong relationships with leaders to integrate the Crossbeam platform into their partner and sales strategies and drive revenue through partnerships.
• Understand the customer journey, and key points that lead to value and use that knowledge to coach and educate customers on best practices for successful use of Crossbeam.
• Internal power user of the Crossbeam product, and stay on top of the product roadmap and new features as they're released. Provide ongoing feedback to the product team to help inform the product roadmap.
• Gain a deep understanding of your customer's use case and the problems they're using Crossbeam to solve, as well as uncovering new use cases across the enterprise.
• Drive and anticipate renewal conversations with the customer within your book of business - detect retention risks and draft action plans to mitigate them.
• Cross team collaboration is key. Partner with Enterprise Sales, Product, Solutions and leadership to uncover whitespace within new lines of business and influence expansion deals.

About You

• You have 6+ years in Customer Success at a fast-paced, high-growth international SaaS company working consistently with Fortune 500 companies in the enterprise SaaS space.
• Experience working with enterprise accounts (10k+ employee sized companies) with understanding of partnerships / ecosystem sales motions (from ISV, GSI and/or VARS)
• Proven track record of revenue retention and expansion in Enterprise accounts
• Strong executive presence and ability to navigate complex organizations
• High business acumen and understanding of how to tie product value to key outcomes
• Humble confidence: you take ownership and welcome feedback
• Proactive, organized, creative and autonomous - you thrive in a startup environment and take pride in your execution excellence
• A force multiplier — you make others around you better
• You have a strategic mindset - must know how to manage large, complex accounts with a clear strategy
• You're excited to learn the ins and outs of Crossbeam and ensure that our customers are thrilled with their experience.
• You pride yourself on building customer relationships and would be described by customers as their trusted advisor.

What Excellence Looks Like

• Thinking from first principles and finding simple, clear paths through complexity
• Being solutions-oriented and always driving toward outcomes
• Taking full ownership and acting like a business owner
• Making others around you better, and holding yourself to high standards
• Driving urgency with empathy
• Coachability, even as a seasoned Customer Success professional

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Flexible PTO Policy
• Parental leave
• Stock Option Plan
• 401k Plan + Match
• Learning & Development Budget
• Remote Work Options
• Generous Wellness Stipend
• This role has been categorized as a Remote position.