Enterprise Account Manager II, DDfB

DoorDash USA; San Francisco (CA); On-site; USD 128,000 - 188,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash for Business Account Management team seeks seasoned Account Managers to drive growth with large enterprise customers in North America. You will shepherd revenue expansion through cross-sell, upsell, and new use-case initiatives while partnering with S&O, Analytics, and Product to unlock value.

Ideal candidates bring extensive experience managing complex enterprise clients, a track record of meeting quotas, and strong CRM/data analysis skills.

Qualifications

• 6+ years of experience managing complex enterprise clients.
• Proven track record achieving revenue quotas through consultative selling, cross-sell/upsell motions.
• Ability to identify whitespace within complex organizations and translate needs into scalable opportunities.
• Strong communication skills, both verbal and written.
• Experience in food delivery and/or SaaS preferred.

Responsibilities

• Own a growth-focused book of business and deliver against quarterly revenue and expansion quotas.
• Engage our largest and most complex customers in growth strategy conversations and identify new product opportunities.
• Build and execute strategic account plans to accelerate adoption and drive revenue growth.
• Protect against churn, resolve customer issues, and ensure aligned financials.
• Present quarterly business reviews with cross-functional teammates to achieve outcomes.
• Demonstrate bias to action and attention to detail in prioritizing customer needs.

Skills

Enterprise account management

Cross-functional collaboration

Consultative sales

Quota attainment

Data analysis

Tools

Salesforce

Job description

About the Team

Our mission is to promote growth in local economies by building connections with businesses across the nation and expanding access to the DoorDash platform. The DoorDash for Business Account Management (Post-Sales) Team is focused on expanding revenue and deepening strategic partnerships across our managed customer base through cross-sell, upsell, product adoption, and new use-case development. While customer health and retention remain foundational, this is a growth-focused team accountable for delivering incremental revenue.

Account Management is a fantastic stomping ground for employees to build both hard and soft skills, develop their relationship management and consultative sales skills, deploy strategic thinking to solve complex customer problems, and work collaboratively across functions as the conduit between customers’ greatest needs and the solutions we can build to address them.

About the Role

Account Managers are responsible for the strategic vision, growth, and optimization of programs for our largest corporate customers in North America. They are proactive, consultative, and solutions-oriented partners who consistently deliver against quarterly growth quotas through cross-sell, upsell, product adoption, and expansion initiatives. They retain and grow customer relationships and revenue across national markets, introducing new products and features while partnering cross-functionally with S&O, Analytics, and Product to unlock incremental business value and drive the DoorDash for Business business forward.

You’re excited about this opportunity because you will…

• Own a growth-focused book of business and consistently deliver against quarterly revenue and expansion quotas through cross-sell, upsell, product adoption, and new use-case development.
• Engage our largest and most complex customers in growth strategy conversations, identifying and executing new product opportunities that broaden partnership depth and increase revenue streams.
• Build and execute strategic account plans that prioritize expansion opportunities, accelerate adoption, and drive measurable revenue growth across your book of business.
• Maintain a strong understanding of account-management fundamentals, including protecting against churn, resolving customer issues, and ensuring clients and DoorDash have an aligned financial picture.
• Be comfortable organizing and presenting quarterly business reviews, marshaling the right teammates and resources to achieve growth objectives and desired customer outcomes.
• Show a strong bias to action and attention to detail to ensure customer needs are prioritized and resolved in a timely manner.

We’re excited about you because you…

• Have 6+ years of experience managing complex enterprise clients, ideally in a quota-carrying account management, customer growth, or consultative sales role.
• Have a demonstrated track record of achieving revenue, expansion, or growth quotas through consultative selling, cross-sell/upsell motions, and strategic account planning.
• Can identify whitespace within complex customer organizations and translate customer needs into scalable product, expansion, and revenue opportunities.
• Have proven capability to thrive in an ambiguous environment.
• Are an effective communicator, both verbally and in writing.
• Have the ability to analyze, pull, and coordinate data across multiple sources.
• Have the ability to learn independently and juggle multiple priorities.
• Proactively inform teams of your workflow and raise your hand for special projects.
• Actively seek guidance from peers and cross-functional partners, and both ask for and action feedback.
• Know how to take broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.
• Have knowledge of CRM software, such as Salesforce.
• Have experience in food delivery and/or at a SaaS company.

Applications for this position are accepted on an ongoing basis

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$127,840 - $188,000 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$159,800 - $235,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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Voluntary Self-Identification

As described in our Applicant Privacy Notice, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in DoorDash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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