Enterprise Account Manager (Government Aviation)

SPACE EXPLORATION TECHNOLOGIES CORP; Woodinville (WA); On-site; USD 130,000 - 180,000; Full time

Job summary

Join a pioneering company at the forefront of aerospace technology as an Enterprise Account Manager focused on Government Aviation. In this dynamic role, you will manage complex aviation agreements and serve as the key point of contact for aviation clients, ensuring their needs are met and expectations exceeded. Your expertise will guide customers in leveraging the revolutionary Starlink system, while you advocate for their success and foster long-term relationships. This position offers a unique opportunity to contribute to groundbreaking advancements in satellite communications and play a vital role in shaping the future of aviation connectivity.

Benefits

Comprehensive Medical Coverage

401(k) Retirement Plan

Paid Parental Leave

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Time

Disability Insurance

Long-term Incentives

Discounts on Various Services

Potential Bonuses

Qualifications

• 6+ years of experience in business development or account management.
• Experience with government contracts and satellite communications.

Responsibilities

• Act as primary contact for aviation customers, ensuring satisfaction.
• Identify and communicate customer needs and readiness levels.
• Implement system enhancements to improve operations.

Skills

Business Development

Account Management

Customer Relationship Management

Negotiation Skills

Technical Knowledge of Telecommunications

Education

Bachelor's Degree in Engineering or Business

High School Diploma with 10+ Years Experience

Job description

Enterprise Account Manager (Government Aviation)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

STARLINK ENTERPRISE ACCOUNT MANAGER ( GOVERNMENT AVIATION)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing aviation customers from contract signature, through successful activation, ensuring all contract terms are fulfilled.

This is an individual contributor role that will manage large, complex aviation agreements. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue.

RESPONSIBILITIES:

• Be the primary point of contact for assigned customers or vertical, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing and implementing corrective actions
• Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction
• Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting and reliability
• Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
• Represent Starlink throughout the assigned region by travelling to our partners offices, regional conferences and events as required
• Support and develop proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
• 6+ years of professional experience in business development, aviation operations, engineering or account management in the government or aerospace industry

PREFERRED SKILLS AND EXPERIENCE:

• Experience working with the US Government (DoD, IC), supporting operations and/or technical products and services
• Significant knowledge or experience in government contracts and satellite communications
• Experience working with the FAA or other aerospace regulatory bodies
• Significant experience regarding aviation and/or commercial airline business and technical operations
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

ADDITIONAL REQUIRMENTS:

• Active Top Secret or Top Secret SCI clearance preferred. Must be willing to pursue a clearance if not already cleared. Note that an active clearance may provide the opportunity for you to work on sensitive SpaceX missions. If so, you will be subject to pre-employment drug and random drug and alcohol testing
• Must pass DoD level background checks for entry into various government facilities
• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites and meetings (up to 40%)

COMPENSATION AND BENEFITS:

Pay range:

Enterprise Account Manager: $130,000.00 - $180,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Those with an active clearance will receive a 10% differential, up to an additional $15,000 annually, once officially briefed into a classified program.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out [e-mail] .

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