Enterprise Account Manager

astound; Northampton (MA); On-site; USD 73,000 - 77,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Paid Time Off / Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an Account Manager in the United States to serve as a single point of contact for existing customers, uncover revenue opportunities, and reduce churn. The role blends on-call phone work with in-person or remote client interactions, focusing on expanding base revenue and securing new long-term contracts.

You will manage renewals, oversee large accounts, coordinate with marketing and operations, and communicate effectively with C-level executives.

Qualifications

• High school diploma or equivalent required.
• 4 year College degree preferred.
• Minimum 3 years' experience selling data and/or voice services.
• Experience in telecommunications and internet sales to end-user and large business customers.
• Ability to communicate with C-level executives.
• Knowledge of network and transmission design and local access services is a plus.
• Experience with CRM and other sales tools.

Responsibilities

• Manage, up-sell, and renew agreements of existing base.
• Secure month-to-month customers into long-term contracts.
• Oversee bulk video accounts.
• Reducing customer churn.
• Track, manage, and report ongoing activity relative to plan.
• Identify competitive pricing solutions for customers.
• Manage a module of named accounts.
• Performs other duties as assigned.

Skills

CRM awareness

C-level communication

Strategic account planning

Telecom/data sales

Sales negotiation

Retention skills

Networking knowledge

Marketing fundamentals

Decision making

Business writing

Education

High school diploma

4 year College degree

Tools

CRM software

Job description

Acting as a single point of contact, the Account manager is responsible for uncovering revenue generating opportunities from Astound's existing customers. Primary emphasis will be on growing revenue from this base, controlling customer churn, and contracting clients that are currently without agreements. The role will be both customer facing and on the phone.

• Manage, up-sell, and renew agreements of existing base
• Secure month-to-month customers into long term contracts
• Oversee bulk video accounts
• Reducing customer churn
• Track, manage, and report ongoing activity relative to plan
• Identify competitive pricing solutions for customers
• Manage a module of named accounts
• Performs other duties as assigned

What you bring to the table:

• Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers using Customer Relationship Management (CRM) and other organic systems
• Ability to communicate with C level executives within an organization
• Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies
• Technical skills related to network and transmission design and local access services is a plus
• Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications
• Operational understanding of telecommunications ordering, provisioning, and billing processes
• Working knowledge of general marketing principle tools and processes
• Skills necessary for decision making and maintaining customer retention
• Strong communication and business writing skills

Education:

High school diploma or equivalent required.

Preferred Qualifications:

• 4 year College degree
• Minimum 3 years' experience selling data and or voice services
• Involvement in trade and commercial organizations to expand the market awareness of the company

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $73,000 -$77,000 with opportunities for commissions, bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys.