Enterprise Account Manager

ProviderTrust

Nashville (TN)

Hybrid

USD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Unlimited PTO

401k matching

HSA employer contribution

Employee wellness program

Job summary

A healthcare compliance organization in Nashville is seeking an experienced Enterprise Account Manager to foster client relationships and drive strategic growth. The ideal candidate will have 3-5 years of account management experience, preferably in healthcare, and a strong understanding of SaaS platforms. Responsibilities include leading account planning, securing renewals, and identifying upsell opportunities. The role offers a hybrid work schedule, with competitive compensation including comprehensive benefits.

Qualifications

3-5+ years of experience in account or client management.
Strong experience working with healthcare-related data and technology.
Ability to manage ambiguity and operate effectively.

Responsibilities

Guide internal teams and clients in strategic account planning.
Lead in strategy and process to complete client renewals.
Identify and close upsell opportunities within client portfolio.
Cultivate strong relationships at all levels within client organizations.

Skills

Account management

Healthcare industry knowledge

Client relationship building

Strategic thinking

Problem-solving

Education

BA, BS, or Master’s degree in Business or Healthcare Administration

Tools

Salesforce CRM

Job description

Join to apply for the Enterprise Account Manager role at ProviderTrust

ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and pharmacy organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With 100+ team members, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and The Tennessean Top Work Places. To learn more, visit providertrust.com.

We are seeking an experienced Enterprise Account Manager responsible for the post-sales relationships with ProviderTrust’s valued clients, ensuring retention and growth through meaningful engagement with key account decision makers. A strong Enterprise Account Manager will possess demonstrated knowledge of the healthcare industry and a proven ability to excel in balancing customer needs with company business objectives. This role requires a strong, client-focused, and driven strategic mindset to discover opportunities to guide clients on receiving maximum value from their ProviderTrust solutions.

Job Requirements

Experience: 3-5+ years of experience in account or client management, with a proven track record of driving growth, strategy, and executive/decision-maker-level relationships
Healthcare Knowledge: Experience in healthcare is strongly preferred, with a preference for backgrounds in Health Plans or Providers
Tech-Savvy: Strong experience working with healthcare-related data and technology, with hands-on experience managing SaaS platforms
Education: BA, BS, or Master’s degree in Business, Healthcare Administration, or related fields is preferred
Relationship Building: Demonstrated success in cultivating and growing client relationships, showcasing product/service value, and identifying opportunities for account growth

Responsibilities

Lead Strategic Account Planning: Guide internal teams and clients in strategic account planning to drive retention, growth, and value delivery. Own the end-to-end account experience
Secure Renewals and Long-Term Relationships: Lead in strategy and process to complete client renewals
Identify and Close Upsell Opportunities: Proactively identify and close upsell opportunities within your client portfolio to maximize revenue and drive account growth
Collaborate on Cross-Sell Opportunities: Partner with the Business Development team to identify, scope, and close new cross-sell opportunities within your client accounts
Foster Executive-Level Relationships: Cultivate strong, long-term relationships at all levels within client organizations, emphasizing decision-maker engagement and development
Analyze Account Health and Risk: Monitor key client metrics to assess account health, identify risks, and develop strategies to mitigate risks and improve client outcomes
Advocate for Client Needs: Build strong cross-functional relationships internally to prioritize client needs, escalate client satisfaction issues, and drive solutions that foster retention and growth
Voice of the Client: Represent the voice of the client to drive innovation in products and services that align with market demands and enhance client value
Adapt to Client Needs: Demonstrate flexibility in managing client relationships and resolving issues, adapting your approach to different situations while focusing on results
Communicate Trends and Insights: Develop clear and concise communications that highlight how emerging trends in healthcare and compliance monitoring impact client strategies and workflows

What You Bring to the Table

Demonstrated understanding of the healthcare ecosystem
Based in Nashville with the ability to work 3 days in the office each week
Knowledge and experience with Account Management methodology
Ability to quickly learn proprietary data and technology products and understand the value proposition to our clients
Possesses a strategic mindset able to focus on the bigger picture while ensuring day-to-day tasks are supported appropriately
Solid understanding of Salesforce CRM and disciplined client record-keeping
An ability to manage ambiguity and operate effectively. If the way forward is not certain, make sound decisions even in the absence of complete information
An innate desire to be accountable for measured outcomes
Ability to work in a team-based collaborative environment
Proactive, positive self-starter with a passion for continually improving the processes around you
Strong commitment to ensuring client business objectives and accountabilities are achieved
Excellent presentation and meeting facilitation skills
Demonstrated problem solving, critical thinking, communication, and relationship building skills
Willingness to travel up to 20%, including local, regional, and national

What It's Like to Work Here

At ProviderTrust, we recognize that experience is built in a number of ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their whole selves to work unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer

To be great at ProviderTrust, we find our team members have these things in common

Gain energy from working in a fast-paced, creative environment
Decision-making that employs a blend of data-driven insights and intuition
Ability to multitask and handle multiple projects concurrently
Resilience and positivity, able to address setbacks and bounce back quickly
Resourcefulness, discovering creative ways to get things done
Joy in making an immediate and positive impact
Diverse interests that are welcomed and extend beyond our organization

Things That Make Us A Great Place To Work

Hybrid schedule: 3 days in office
Competitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability insurance
Medical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources
Unlimited PTO, 11 paid holidays, and a flexible work schedule
Internal professional growth, development, and mobility
Daily all-company morning huddles to sync up across the business
In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and many celebrations
Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
Fitness stipend, wellness program, and cell phone reimbursement
Modern Healthcare Best Places to Work (2021-2025)
The Tennessean Top Work Places (2022-2025)