Enterprise Account Manager

ServiceTrade; Durham (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Generous PTO

Job summary

ServiceTrade is seeking an Enterprise Account Manager to retain, expand, and maximize value with our largest customers. You’ll own strategic relationships, coordinate with cross-functional teams, and drive renewal and expansion opportunities.

In this role you’ll lead executive reviews, craft growth plans, and partner with Sales, Delivery, Engineering, and Marketing to deliver a seamless, white‑glove experience while achieving strong ROI for customers and the company.

Qualifications

• 5+ years in enterprise account management.
• Proven SaaS sales track record into complex/niche verticals.
• Strong consultative skills and executive communication.

Responsibilities

• Strategic Account Management: own and grow enterprise relationships with objectives and expansion opportunities.
• Executive Relationships & Influence: build trusted relationships with C-suite stakeholders.
• Operations: leverage CRM tools to manage client interactions and sales strategy.
• Hunting: identify opportunities within existing accounts for expansion.
• Opportunity Management and Closing: lead deals from discovery to close with a structured approach.
• Maximize Retention and Minimize Churn: conduct regular business reviews to drive usage and value.
• Increase Customer Investment: upsell/cross-sell and negotiate renewals for growth.
• Travel: 25%+ travel within the territory for in-person meetings.

Skills

Enterprise account management

Strategic account planning

Executive stakeholder management

Cross-functional collaboration

SaaS sales

Travel 25%+

Tools

CRM software

Job description

Position Description

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth. We’re looking for an Enterprise Account Manager who’s excited to make an impact. In this role, you will be responsible for retaining, growing, and maximizing the value of our enterprise customer relationships, serving as a strategic partner to some of ServiceTrade’s most complex and impactful customers. You will own the commercial relationship with your Enterprise ServiceTrade customers, ensuring customers realize strong ROI from their investment in ServiceTrade’s applications and services while identifying opportunities for expansion, adoption, and long‑term growth. You will lead upgrade and renewal negotiations, conduct executive‑level business reviews, and develop account growth plans that align customer objectives with ServiceTrade’s solutions.

Why ServiceTrade

You’ll belong here from the start. We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves. On the Revenue team, you’ll have the opportunity to conduct high‑stake deals, navigating intricate and complex sales cycles, and leaving an indelible mark on the landscape of our industry. This is also a key position within the organization as the primary business point of contact for our largest, most strategic customers.

About You

You know how to research and engage accounts to understand how our solutions support their goals. You build and execute strategic account plans with internal partners, understand key business drivers, take ownership of challenges, and consistently deliver value. You present yourself with professionalism and polish in all internal and external interactions. The ideal candidate is intellectually curious, collaborative, and customer‑focused, with a strong track record of high performance. You set a high bar for quality through disciplined execution, strong sales fundamentals, and thoughtful client engagement. You thrive in complex environments, embrace challenges, and deliver results with confidence and precision. In this role, you act as a strategic partner and customer advocate—coordinating across sales, delivery, engineering, and marketing to deliver a seamless, white‑glove customer experience while bringing valuable customer insights back into the organization.

Key Responsibilities and Activities

• Strategic Account Management: You own and grow relationships with enterprise clients by deeply understanding their business objectives, identifying opportunities for expansion, and ensuring long‑term value realization. You collaborate with multiple stakeholders across complex organizations to execute account plans and drive successful outcomes.
• Executive Relationships & Influence: You build and maintain trusted relationships with C‑suite and executive‑level stakeholders, providing consultative guidance and positioning ServiceTrade as a strategic partner. You act as a customer advocate internally, aligning solutions with their operational goals to maximize adoption, investment, and satisfaction.
• Operations: You know how to leverage CRM tools with precision, maintain records of client interaction and use this to execute flawless sales strategies.
• Hunting: You enjoy the thrill of the chase, identifying opportunities within existing accounts and working with Customer Success Management teams to expand the overall usage of our suite of solutions and expand our mission.
• Opportunity Management and Closing: You lead opportunities from discovery through close using a Command of the Message –driven approach to uncover customer pain, quantify business impact, and define desired outcomes. You align ServiceTrade solutions to customer priorities, engage the right decision‑makers and stakeholders across the buying group, and advance opportunities through a disciplined sales process. You accurately forecast, negotiate, and close business while maintaining a healthy, well‑managed pipeline.
• Maximize Retention and Minimize Churn: Engage key customer executives and users as the primary business point of contact with ServiceTrade customers; conduct regular business review conversations remotely and on‑site with customers to drive usage, adoption, and value realization of the platform; identify Risk Accounts and address/escalate potential issues
• Increase Customer Investment: Create opportunities for clients to increase their investment in ServiceTrade through expansion, upsell, and cross‑sell; negotiate and close complex renewal contracts that build in growth and additional investment.
• Travel: 25+% travel is expected within the geographical territory for in‑person prospect and customer meetings.

Knowledge and Skills

• Professional Experience: 5+ years of enterprise‑level account management experience, with a proven track record of retaining, growing, and expanding existing client relationships
• Industry Experience: 5+ years experience selling saas based, business critical solutions into complex/niche verticals.
• Solution Selling: You’ve mastered your craft and study sales methodologies for fun. You can read your audience and continuously provide white‑glove solutions.
• Rapid Producer: You know what it’s like to learn a new industry quickly and can hit the ground running with minimal downtime. You bring your expertise to the table and produce large results quickly.
• Achievement: You have a proven track record of success, hitting goals and President’s clubs on multiple occasions. You learn from your mistakes/failures and use those experiences to be even more systematic the next time.
• Preferred Experience: Directly selling solutions into our industry or an industry‑adjacent field is highly desirable.

Compensation & Benefits

• Competitive Earnings: Embark on your journey with a highly competitive On‑Target Earnings (OTE) with uncapped potential for high achievers.
• Periodic Sales Performance Incentive Funds (SPIFs) and spot bonuses await those who consistently deliver exceptional results.
• Accelerators are in place for those that exceed 100%+ of quota.

What does ServiceTrade do?

ServiceTrade is a best‑in‑class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end‑customer experience. Ok, so why should I care about that? Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

What kind of working environment do you have?

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact. Learn more about our culture and values on our About Us page.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
• Dental and Vision through Unum Flexible Spending Account and Dependant Care Account
• Company‑paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well‑being, technology and/or professional development

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

EEO Statement

ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.