Enterprise Account Executive

StarTech.com Ltd.; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

StarTech.com is seeking an Enterprise Account Executive (Internally Customer Success Manager) to own the identification, growth and expansion of strategic relationships within Global 5000 organizations. You will uncover whitespace, increase adoption across product categories, and turn customer insight into measurable commercial opportunities and revenue.

This is not a traditional Customer Success role. You’ll work with IT and AV decision-makers, build account strategies, identify stakeholders,

Qualifications

• At least 10 years of experience in business development and commercial leadership in IT.
• Track record of listening, analytical and problem-solving abilities across multiple departments.
• Proven ability to initiate relationships with IT decision-makers in large organizations.

Responsibilities

• Grow strategic enterprise accounts, expanding revenue and product adoption by uncovering whitespace.
• Build the account strategy using customer insights, data, and commercial potential.
• Identify stakeholders within Global 5000 partners and expand the contact network.
• Turn customer challenges into opportunities and broaden adoption of StarTech.com solutions.
• Mobilize cross-functional teams to advance high-value opportunities into revenue.

Skills

Entrepreneurial mindset

Strategic thinking

Industry knowledge

Team management

Communication

Customer success management

Technical aptitude

Project management

KPIs reporting

Curiosity

Adaptability

Resilience

Business acumen

CRM usage

Tools

CRM tools

Job description

As an Enterprise Account Executive (Internally Customer Success Manager) at StarTech.com, you’ll own the Identification, growth and expansion of strategic relationships within Global 5000 organizations. You’ll uncover whitespace, increase adoption across StarTech.com product categories, develop account-growth strategies, and turn customer insight into measurable commercial opportunities and revenue.

This is not a traditional Customer Success role. Identifying and building relationships matter because of what they enable: access, insight, influence, product adoption, opportunity creation, and growth.

You’ll work directly with IT and AV technology professionals, influencers, and decision-makers inside large, complex organizations. Understanding how these organizations operate, where technology decisions are made, and how needs develop across teams, locations, and business units will be central to your success.

What You’ll Own

• Grow strategic enterprise accounts. Expand revenue and product adoption across Global 5000 relationships by uncovering whitespace and new opportunities.
• Build the account strategy. Turn customer insight, account data, and commercial potential into focused growth plans that prioritize where to play and how to win.
• Identify the key stakeholders.Identify and expand your contact network within Global 5000 partners through research, referral and social connections to create awareness, expand opportunity and establish StarTech.com as the preferred IT/AV solution partner.
• Turn insight into opportunity. Connect customer challenges to StarTech.com solutions, creating compelling opportunities to broaden adoption and grow the business.
• Mobilize the right teams. Bring together expertise across StarTech.com to advance high-value opportunities and convert account strategy into revenue.

You’ll Thrive Here If

• Commercial thinking comes naturally. You see relationships and customer insight through a growth lens, consistently looking for ways to expand adoption, create value, and turn opportunity into revenue.
• Strategic account growth is familiar territory. You can assess an enterprise relationship, identify whitespace, determine where the potential lies, and build a plan to capture it.
• Complex organizations are something you know how to navigate. Large enterprises rarely have one buyer, one need, or one path to a decision. You can map stakeholders, build relationships across functions and levels, and find the right paths to influence.
• Credibility with technical audiences matters to you. You’re comfortable engaging IT and AV professionals, asking strong questions, understanding their priorities, and connecting technical needs to broader commercial opportunities.
• Creating the strategy is part of the appeal. You don’t need to inherit a finished playbook. You can form a point of view, develop hypotheses, determine where to focus, and adjust your approach as new information emerges.
• Data sharpens your instincts. CRM, account data, engagement signals, and customer insight help you prioritize where to invest time, test assumptions, and identify opportunities others may overlook.
• Influence matters more than authority. You know how to mobilize people across an organization around a compelling customer opportunity, bringing in the right expertise while continuing to drive the commercial outcome forward.

Skills & Knowledge

• Entrepreneurial andCustomer-centric Mindset
  Entrepreneurial disposition and acommitmentto understanding customer needs, empathizing with their challenges,developingsolutionsand delivering exceptional customer experiencesby embracingand applyingthe company’s business model.
• Strategic Thinking
  Ability to analyze market trends, customer needs, and competitive landscapes to develop long-term business strategiesthatdrive revenue growth.
• Industry Knowledge
  Familiarity with thetechnologyindustry and value chain, includinganunderstandingofindustry trends, dynamics, andthecompetitive landscape.
• Leadership and Team Managementwith a One Team Mindset
  Experience in leading and motivating cross-functional teams, setting performance goals, providing feedback, and fostering collaboration.An approach that appliesbig-picture thinking to take decisions for the greater good of the company,fostering a One Team spirit.
• Communication and Interpersonal Skills
  Exceptional verbal and written communication skills, including active listening, persuasive presentation abilities,to fosterrelationship-building with clients and internal stakeholders.
• Customer Success Management
  Expertise in designing and implementing customer success strategies to drive customer loyalty, satisfaction, and growth.A commitment tocontinuous improvement bystayingup to dateon industry trends, customer success best practices, and emerging technologies that can enhance business development efforts.
• Technical Aptitude
  Above averagetechnical knowledge tocomprehendthe company's product offerings,providetechnical guidance to customers, and collaborate effectively with product development teams.
• Project Management
  Ability to manage multiple projects simultaneously, set priorities,allocateresources, and ensuretimelydelivery of customer success initiatives and business development activities.
• Metrics and Reporting
  Proficiency in defining and tracking key performance indicators (KPIs) to measure the success of customer success and business development efforts. Ability toleveragecomprehensive reports and dashboards to communicate results and insights.
• Curiosity,Adaptability,and Resilience
  Insatiable curiosity, willingness to embrace change, work in a fast-paced environment, and quickly adapttocustomer and market dynamics.Ambition and a bias towardaction, ensuring aproactive approach to both internal and external interactions.A can-do attitude that focuses on opportunities and problem-solving.
• Business Acumen
  Understanding of financial concepts, profit margins, revenue forecasting, and budget management. Ability to align initiatives with overall business goals.
• Customer Relationship Management (CRM)
  Proficiency inutilizingCRM tools to manage customer interactions, track sales activities, andidentifygrowth opportunities.

What You Bring

Education & Experience

• At least 10years ofexperience inbusinessdevelopmentand commercial team leadershipin the information technology industry, focused on connectivity hardware(preferred) oranadjacenttechnology focusedindustry.
• Track recordof exceptionallistening,analytical and problem-solving capabilitiesrequiringinteraction with multiple departments internally andexternalexecution across amulti-tier value chain.
• Demonstrated tenacity, customer-orientation, and the abilitytoinitiaterelationships withITdecision-makers at largeand/or high-potentialorganizations.
• Demonstrated understanding of customer needs, and experience translating customer needs into business results/growth.
• Experience crafting, developing, and executingcross-functional business plansthat enable the collaboration of various departments and stakeholders to achieve companyobjectives.

Physical & Sensory Demands

• Continuous use of a multi-monitorworkstation with frequent video calling.
• Abilitytotravel as required for customer meetings, industry events, andinternal in-person meetings at the companyoffice(s).

We respect your time and value transparency. Here’s a general idea of what to expect:

• Introduction call with Talent Acquisition (30-minutes)
• First Interview with Director, Strategic Accounts (60-minutes)
• Second Interview – Director Panel (45-minutes)
• Assessment Survey (45-minutes)
• Final interview with Chief Revenue Officer (45-minutes)
• Offer & onboarding

About us

We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.

StarTech.com is a global leader in tech connectivity solutions, manufacturing a wide range of accessories designed to meet the demanding performance standards of IT professionals and businesses. Since 1985, the company has expanded into 28 markets across five continents, with products trusted by more than 90% of Fortune 500 companies. StarTech.com has been recognized as one of Canada’s Best Managed Companies by Deloitte for 15 consecutive years and is ranked in the top 5% of companies worldwide for sustainability by EcoVadis.

StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

StarTech.com uses AI tools only for administrative support, such as transcribing interview notes and organizing candidate details into standardized prescreening and interview templates. These tools do not screen, rank, or assess candidates. All hiring decisions are made by our Talent Acquisition team and Hiring Managers. Candidate information is collected and used solely for recruitment purposes in compliance with applicable privacy laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor.

Travel Required

Yes .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.