Enteral Technician Supervisor

BrightSpring Health Services; Centennial (CO); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability insurance

Flexible schedule

Paid time off

Tuition reimbursement

DailyPay

401k

Pet insurance

Job summary

Amerita, an affiliate of BrightSpring Health Services, seeks an Enteral Technician Supervisor to oversee enteral staff and ensure efficient delivery of formulas and supplies to patients. The role works closely with Nutrition Managers, Technicians, and Couriers to optimize the enteral nutrition program’s effectiveness.

The supervisor will supervise workloads, coordinate training, manage orders and renewals, and assist with performance reviews while maintaining patient confidentiality and high

Qualifications

• High School Diploma or equivalent required.
• Experience in organizing information and communicating with the public.
• Experience in enteral nutrition.
• Experience ordering products and coordinating deliveries.
• Excellent oral and written communication and customer service skills.
• Flexible and able to work in a multidisciplinary team.
• Knowledge of basic medical terminology.
• Knowledge of medical records, reimbursement and/or nutrition.

Responsibilities

• Monitors workload of staff and collaborates with management on staffing needs.
• Facilitates staff development and cross-training.
• Delegates duties to streamline workflow.
• Participates in hiring and training of new Pharmacy Technicians.
• Conducts performance reviews with Nutrition Manager signoff.
• Performs monthly monitoring calls and tracks enteral supply inventory.
• Maintains current enteral orders and renewals; communicates with prescribers.
• Takes payments from patients/caregivers as required.
• Responds to patient inquiries and tracks shipments.
• Coordinates pump needs with Pump Management and pharmacy teams.
• Coordinates inventory with Supply Chain and warehouse staff.
• Follows discharge inactivity process to maintain census.
• Escalates clinical or operational issues as needed.

Skills

Organizing information

Enteral nutrition experience

Customer service

Communication skills

Multidisciplinary teamwork

Medical terminology knowledge

Medical records knowledge

Order coordination and deliveries

Education

High School Diploma or equivalent

Job description

Our Company

Amerita

Overview

The Enteral Technician Supervisor assists the Nutrition Managers, Enteral Technicians and Couriers in providing enteral formula and supplies to our enteral patients, while maintaining a cohesive relationship with all related enteral staff to maximize the effectiveness of the nutrition program. The Enteral Technician Supervisor performs tasks associated with the supervision of Enteral Technicians and their assigned workloads.

Schedule:Monday - Friday8:30am - 5:30pmwith weekend rotation if needed

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k
• Pet Insurance

Responsibilities

• Monitors workload of staff and collaborates with management regarding staffing needs
• Facilitates staff development and cross-training
• Delegates duties and tasks to streamline workflow
• Participates in and coordinates the hiring and training of all new Pharmacy Technicians
• Conducts annual and semiannual performance reviews for direct reports, with Nutrition Manager signoff
• Places outbound calls to patients to perform monthly monitoring of enteral nutrition patients including review of supply inventory by completing the ENT-Enteral Refill Assessment and processing of Delivery Tickets either via PHD drop shipments or local delivery from the branch, coordinating any necessary follow up with appropriate department or team member
• Maintains current enteral orders and authorizations, tracks expiration dates, generates order renewals in advance of order expiration, and faxes to prescribers
• Takes payment from patients/caregivers as required
• Responds to enteral patient inquiries, including tracking shipments when requested
• Communicates with Pump Management and pharmacy/warehouse teams on enteral pump needs, problems, issues and helps coordinate pump swap or pickups when needed. Provides pump troubleshooting for patients
• Coordinates inventory needs with Supply Chain and CMC warehouse staff
• Follows enteral discharge for inactivity process to maintain clean census
• Identifies and escalates clinical or operational enteral issues beyond capability of position to the appropriate enteral team member: Dietitians, Nutrition Managers or Nutrition Director
• Observes legal and nutrition guidelines for safeguarding the confidentiality of patient information

Qualifications

• High School Diploma or equivalent and at least one year of relevant work experience
• Experience in organizing information and communication with the public
• Experience in enteral nutrition
• Experience ordering products and coordinating deliveries
• Excellent oral and written communication skills. Excellent customer service skills
• Flexible and able to work effectively in multidisciplinary team
• Knowledge of basic medical terminology
• Knowledge of medical records, reimbursement and/or nutrition

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $54,080.00 - $60,320.00 / Year