ENT Catalog Updates Associate Supervisor, Merchant Services

DoorDash; Tempe (AZ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

A leading technology and logistics company seeks an Associate Supervisor for their Merchant Services team to oversee catalog quality and project execution. Ideal candidates possess strong operational management experience and a passion for team development in a dynamic environment. This hybrid role will allow you to impact catalog accuracy significantly while collaborating with a diverse team to drive operational improvements and enhance the merchant experience.

Benefits

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• Experience managing or leading a team in a technical or operational capacity.
• Strong communication skills for both technical and non-technical audiences.
• Ability to navigate ambiguity and shifting priorities.

Responsibilities

• Oversee day-to-day catalog operations and quality initiatives.
• Identify and resolve data issues, supporting tooling enhancements.
• Lead team coaching sessions to address operational challenges.

Skills

Operational Excellence

Team Development

Complex Problem Solving

Education

Bachelor's Degree

Tools

Google Sheets

MODE Analytics

JIRA

Salesforce

Job description

ENT Catalog Updates Associate Supervisor, Merchant Services

The New Verticals team exists within the Merchant Services org and is dedicated to the build and maintenance of Merchant Catalogs. More specifically, we create and update catalogs for Merchants to sell to customers on our platform. Our team receives bulk inventory data from Merchants and translates that information into high-quality data, to make items as shoppable as they are in store.
Catalog specialists know all things catalog and help to enrich our workflows by identifying process gaps and opportunities to build and implement new tooling or train our vendors to increase quality and efficiency. We also provide backend support for our Merchants and the core Catalog teams. We work primarily within Google Sheets, MODE Analytics, JIRA, and Salesforce.

About the Role

As an Associate Supervisor within the Enterprise Catalog team, you will support the ENT Catalog Supervisor in overseeing a team focused on building and maintaining high-quality catalog data for our largest merchant partners. Your work will directly impact catalog accuracy, process improvements, and the merchant experience.

This role emphasizes catalog quality and cross-functional project execution, including identifying and resolving data issues, supporting tooling enhancements, and implementing scalable solutions. Prior experience in people management or technical operations is strongly preferred. You should be comfortable navigating ambiguity, guiding a team through shifting priorities, and partnering with stakeholders across the business.

This is a hybrid role with some required in-office days, plus opportunities to join All-Hands events, planning sessions, and team-building activities.

A Day in the Life Might Include…

• Leading a catalog quality initiative from discovery to implementation — identifying a root cause (e.g., miscategorized SKUs), partnering with stakeholders to align on a fix, and driving adoption across teams.
• Reviewing Red Pipe build escalations, vendor feedback, or merchant-submitted changes and collaborating with VMO or S&O to close quality gaps.
• Meeting with specialists for 1:1 coaching or unblocking operational challenges during a catalog build.
• Owning project updates in a cross-functional sync — aligning timelines, surfacing risks,and ensuring execution stays on track.
• Pulling or reviewing data to identify catalog issues (e.g., incorrect taxonomy, invalid restrictions) and flagging them for correction.
• Supporting internal process audits or workflow refinements to improve build consistency and reduce manual rework.

You’re excited about this opportunity because you will…

• Help oversee a team of catalog specialists, supporting day-to-day operations and performance coaching.
• Act as a subject matter expert in catalog quality, working through ambiguous workflows and helping to identify root causes and long-term fixes.
• Lead and support cross-functional projects that improve catalog accuracy, taxonomy standards, and tooling efficiency.
• Provide real-time support through 1:1s, team syncs, and proactive troubleshooting.
• Partner closely with internal teams (e.g., VMO, Integrations, Product) to resolve escalations and improve merchant onboarding outcomes.

We’re excited about you because you…

• Are passionate about operational excellence and team development.
• Can translate complex catalog issues into actionable next steps for both technical and non-technical audiences.
• Enjoy identifying process gaps and collaborating on long-term solutions.
• Thrive in dynamic environments and can confidently lead your team through change.
• Are proactive, independent, and a strong communicator.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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