Enrollment Specialist - Financial Aid Advisor III

tamus; McAllen (TX); On-site; USD 47,000 - 57,000; Full time

Job summary

Texas A&M University, Scholarships and Financial Aid, seeks an Enrollment Specialist - Financial Aid Advisor III to counsel students on scholarships and financial aid at the Higher Education Center in McAllen, Texas. This on-site role focuses on federal, state, and institutional awards.

You will help students and families understand eligibility, review documentation, and provide accurate information with a customer-service mindset, meeting deadlines in a busy, multi-site office.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three years in financial aid, scholarships, student veterans services or related experience.
• Bilingual in Spanish (preferred).

Responsibilities

• Advise and counsel students, parents, and prospective students on scholarships, loans, grants, employment and financial counseling.

Skills

Deadline-oriented

Customer service

Communication skills

MS Office

Teamwork

Bilingual Spanish

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Title
Enrollment Specialist - Financial Aid Advisor III

Agency
Texas A&M University

Department
Scholarships And Financial Aid

Proposed Minimum Salary
$4,333.34 monthly

Job Location
McAllen, Texas

Job Type
Staff

Job Description

Who We Are

The mission of Scholarships & Financial Aid is to provide students and their families with information and financial resources to attend Texas A&M University, along with support programs that promote higher education and developmental opportunities. We administer scholarships and financial aid, which include the following programs: grants, student loans, student employment, veteran educational benefits, athletic aid coordination, short-term loans, and emergency tuition and fee loans.

In addition, our office provides advising on the programs listed above. Our office also assists students in gaining financial literacy knowledge through our Money Education Center. Our office is responsible for processing student aid and veteran educational benefits for College Station, Galveston, all Health Science Center sites and Qatar which totaled approximately $1 billion in financial aid assistance for the prior academic year.

What We Want

Scholarships & Financial Aid is seeking a Financial Aid Advisor III to counsel and provide federal, state and institutional scholarships, financial aid & military education benefit information for currently enrolled and prospective students at the Higher Education Center at McAllen. We're seeking an individual who will quickly and accurately learn to review and advise students on scholarships, financial aid and military education documentation, processes and information. Our selected candidate must have the ability to meet deadlines and maintain a high level of accuracy and professionalism while providing great customer service. The ideal candidate must have experience in financial aid, scholarships, student employment, student services, or related experience. This is a very rewarding position as you will learn to advise current and prospective McAllen students and their families one-on-one, in group and presentation settings. We are looking for a detail-oriented, well-organized, individual who is passionate about providing excellent service while assisting students and families with their financial needs.

What You Need to Know

Please note this position is located on-site in McAllen, TX.

Salary Range: $52,000/Annually.

Other Requirements and Factors

• Occasional Travel.
• Must be able to work weekends, holidays, and outside regular business hours.
• Must comply with Texas A&M System Policy 07.02 Texas Higher Education Fair Lending Practices.
• Must be in good standing on all Federal Student Loans. The U.S. Dept. of Education will not grant access to student loan data for any individual who is in default status. Access to such information is a necessity for this position.
• Must be able to rectify default status within three months of employment.
• Good standing must be maintained for continued employment.

Qualifications

Required Education and Experience

• Bachelor's degree or an equivalent combination of education and experience.
• Three years in financial aid, scholarships, student veterans services or related experience.

Preferred Qualifications

• Bilingual in Spanish.

Knowledge, Skills, and Abilities

• Ability to meet deadlines and maintain a high level of accuracy, professionalism, and customer service.
• Working knowledge of Microsoft Office software.
• Ability to work individually or as a team in a dynamic organization.
• Good interpersonal communication skills.
• Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions.
• Ability to organize and make decisions.
• Ability to work well under pressure.
• Ability to use tact, diplomacy, and judgment in dealing with all customers.
• Attention to detail.
• Knowledge of current versions of Microsoft products, including Windows and Office. Knowledge of Financial Aid or Student Information Systems.
• Background in general office conditions with much time spend in contact with students.
• Knowledge of rules, regulations and best practices in specialty area.
• Ability to develop and make presentations.
• Knowledge and experience in an enrollment management area focusing on outreach and/or retention.

Essential Duties/Tasks

• ADVISING - Uses discretion and independent judgement to advise and counsel students, parents, and/or prospective students through scholarships, loans, grants, employment and financial counseling; responds to questions and counseling needs in-person and by written, phone, and e-mail means from currently enrolled students, prospective student and parents. Assists students to resolve questions and complaints. Provides loan and indebtedness counseling to students on an