Enrollment Specialist - Care Coordinator

Sagility India Private Ltd; El Paso (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare services company is seeking an Enrollment Specialist - Care Coordinator to provide exceptional customer service. This remote role requires a High School Diploma, strong interpersonal and computer skills, and at least one year of experience in customer service. Responsibilities include conducting outbound calls and maintaining patient confidentiality. The position offers competitive pay of $19.00 hourly and a comprehensive benefits package including health insurance and 401K.

Benefits

Medical, Dental, Vision

401K with employer contribution

PTO and Sick Time

Qualifications

• Minimum 1-year experience in office setting or customer service required.
• Direct experience in telehealth preferred.
• Good communication skills via telephone.

Responsibilities

• Conduct outbound call projects for enrollment purposes.
• Process requests following policies and guidelines.
• Maintain confidentiality of all patients according to HIPAA standards.

Skills

Excellent interpersonal skills

Ability to understand and interpret policy provisions

Problem-solving skills

Strong member advocate

Culturally sensitive and competent

Strong organizational skills

Ability to work remotely

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member / patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.

Job Title: Enrollment Specialist - Care Coordinator

Job Description

The Sagility Team is currently hiring a talented Care Coordinator.

In this non-clinical role, you will deliver exceptional quality and service to all patients and other customers through a constant pursuit of excellence and respect for every individual.

Education

High School Diploma or equivalent required.

Experience

• Minimum 1-year experience working in an office setting as a receptionist, telephone customer service representative, or telemarketing representative required.
• Direct experience in a telehealth support function preferred.
• Good communication skills via telephone with members, customers, peers, and superiors.
• Experience working in a medical setting preferred.

Mandatory Skills

• Excellent interpersonal skills.
• Ability to understand and interpret policy provisions.
• Ability to learn and demonstrate product knowledge.
• Accurately enter information into a computer while talking with a customer.
• Problem-solving skills.
• Proficient computer skills.
• Demonstrate empathy.
• Strong member advocate: willing to go above and beyond normal responsibilities to provide the best service possible.
• Ability to assist members in navigating the healthcare system and community-based resources.
• Culturally sensitive and competent for assigned membership.
• Strong organizational skills; ability to multi-task and be nimble.
• Ability to work remotely.
• Ability to determine when to escalate issues appropriately and in a timely manner.

Roles & Responsibilities

• Work in multiple products conducting outbound call projects to members for enrollment purposes, customer satisfaction surveys, and other outbound projects.
• May work in multiple products receiving inbound calls from members, physicians, clients, and others.
• Process requests per Sagility LLC policies and guidelines.
• Route messages to appropriate nurses and make pertinent notes in patient charts when necessary.
• Ensure notes are clear and timely.
• Use applications according to policies and guidelines to ensure quality delivery of services.
• Maintain effective working relationships with callers, physician offices, clients, team members, supervisors, and internal customers.
• Maintain confidentiality of all patients according to HIPAA standards.
• Collect and validate patient demographic information including insurance type and contact information.
• Obtain pre-certification or authorization numbers if necessary for referral.
• Maintain regular, reliable attendance and timeliness.
• Perform other duties as assigned.
• Ensure reliable high-speed internet connection.

The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not exhaustive of all responsibilities, duties, and skills required. Employees may perform other duties as assigned.

Salary

$19.00 hourly

Benefits

• Medical, Dental, Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account
• Life Assistance Program
• 401K with employer contribution
• PTO and Sick Time
• Tuition Reimbursement
• Daily Pay

Join our team, we look forward to talking with you! An Equal Opportunity Employer / Vet / Disability.

Location

Work@Home USA, United States of America