Enrollment Specialist

Compass Charter Schools; California; Remote; USD 42,000 - 65,000; Full time

Job summary

Compass Charter School is seeking an Enrollment Specialist to engage families, facilitate the enrollment process, and serve as a liaison for prospective scholars. The role supports admissions with information, communications, and timely responses across channels.

The position emphasizes collaboration with the Admissions Manager, travel within California, and flexibility to meet scholars' needs in a blended/online learning environment.

Qualifications

• Associate degree or equivalent
• 1+ years in private/non-profit or school ops
• Bilingual in Spanish preferred
• Experience with blended/online/personalized learning preferred
• Proficient in digital engagement: Google/Microsoft, social media, email, intranets, LMS

Responsibilities

• Assist Admissions Manager with scholar recruitment efforts
• Respond to calls and emails about CCS programs and enrollment
• Present department updates and data to Admissions Manager
• Coordinate enrollment steps from interest forms to full applications
• Handle communication with families via phone and email in a timely manner
• Coordinate collection of scholar information with Records Department

Skills

Spanish (bilingual)

Digital engagement

Interpersonal & social networking

Customer service orientation

Education

Associate degree

Tools

Google Suite

Microsoft Office

Google Classroom

Student Information System

Job description

Compass Charter School’s mission is to inspire and develop innovative, creative, self-directed learners, one scholar at a time. When we start with scholars, we start from a place of possibility. With scholars at the center, we have defined the desired competencies for Compass employees that support meaningful learning experiences and create the enabling conditions to bring our vision for scholars to life, creating an innovative, collaborative, learning environment that supports the diverse needs and goals of each scholar, nurtures a love of learning, and prepares them for future success.

Core Values: Achievement | Respect | Teamwork | Integrity | Communication

Compass fosters a work environment that is personalized, authentic, competency-based, inclusive and equitable. Our Core Values guide our work every day. Those Core Values are teamwork and achievement for all community members; inclusive, respectful communication and collaboration; and mutual respect and integrity.

These are the essential requirements to serve in the Enrollment Specialist role:

• Any combination of training/education, and experience equivalent to an associate's degree from an accredited college/university.
• 1 + Years of successful experience in comparable private and/or non-profit sector experience, or related school operations
• Bilingual in Spanish is preferred.
• Experience working with blended, online, personalized, and/or virtual learning schools preferred.
• Proficient in digital engagement: computer & software skills. (ie Google Suite and Microsoft), social media literacy (ie Twitter, Google Classroom, website navigation), information & communication (email, intranets), web & mobile applications, interpersonal & social networking skills, and student/school systems (ie student information system, digital courseware, online learning platforms).

Example duties for the Enrollment Specialist may include:

• Under the direction of the Admissions Manager, the Enrollment Specialists will work with parents and families as part of the scholar recruitment process, and work as a liaison to provide information and services to enrolling and prospective families.
• Monitor and respond to incoming calls and e-mails, regarding CCS programs and specifics of enrollment, while providing an excellent customer service experience to all current and future families.
• Presents department updates and data to the Admissions Manager.
• Facilitate the entire enrollment process, from collecting interest forms, preliminary applications, the full application as well as communicating with families via, phone, and e-mail in a responsive and timely manner.
• Coordinates collection of incoming scholar information and transcripts with the Records Department.

Although the Enrollment Specialist has unique requirements and duties, we believe that all employees play a critical role in the success of each and every scholar. The following competencies are common across every employee:

Essential Competency This looks/sounds like:

I am a Community Leader and understand that I am a member of a global society. I feel a sense of responsibility to make a contribution both at the local level and in the wider world.

• I embrace shared aspirations that drive organizational goals and actions.
• I support initiatives to allocate resources in alignment with our Framework for the Future and Blueprint for Success.
• I engage in a culture of high expectations and support in which each individual continuously strives to achieve our desired outcomes.
• I support the design of widespread access for educational partners that support meaningful, equitable learning experiences and opportunities.

I am an Effective Collaborator who participates effectively to build understanding of concepts and ideas and completes authentic tasks and projects. I actively listen, strive to understand others and seek to be understood, using these effective communication techniques to create a safe environment in which everyone feels valued and is inspired to achieve common goals.

• I provide resources and time to support educational partners to effectively meet the needs of each and every scholar.
• I leverage our shared ARTIC values to collaborate with colleagues and educational partners, to navigate ambiguity and to make difficult decisions required to achieve our desired outcomes.
• I incorporate and utilize strong communication systems to listen and inform colleagues, as well as our educational partners.
• I value educational partners as active participants in the learning process and scholar outcomes.

I am a Confident Learner who strives to be my best self and recognize my purpose and value, both inside and outside of Compass. I think critically and skillfully evaluate data and information as a guide to form beliefs and take action.

• I dedicate time to learn, practice and share my growth based on desired outcomes for all scholars.
• I consistently measure the impact of my collective practice on scholars’ progress and utilize that assessment to inform next steps toward achieving our vision.
• I develop strong relationships through consistency, compassion, communication, and competence in my unique role.

I am an Innovator who doesn’t limit myself by what is. I seek to create something new and better in service of achieving my goals and the organizational goals. I synthesize information and explore multiple perspectives to find creative and realistic solutions.

• I support the transition from legacy expectations to the learner-centered conditions that support our Framework for the Future and Blueprint for Success.
• I leverage systems that embrace agency from individuals and teams.
• I provide access to the tools and resources scholars need to be successful, while also ensuring privacy, security, scholars’ safety and well-being.
• I effectively use tools and resources to reflect and manage change, overcome hurdles, and measure impact.

Position is based in an approved home office in the State of California. As the safety, adequacy, and functionality of the approved home office is key, approval must be provided to work from any other location with the exception of the Central Office. May be required to also work from the Central Office, Learning Center, or other Compass location as directed by supervisor or the Superintendent & CEO. Must be able to work a flexible schedule as needed to meet the needs of scholars, Learning Coaches (parents), and staff. Must be able to travel throughout the State of California for school-related activities. Note - you will be required to notify HR if any work will be performed in San Francisco or out of state for any period of time for review and pre-approval.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.