Enrollment Services Specialist

NWACC; Minnesota; On-site; USD 26,000 - 30,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) seeks an Enrollment Services Specialist to assist students with admissions, records, and enrollment navigation. You will provide front desk and phone coverage, ensuring outstanding customer service and accurate information across the enrollment process.

The role emphasizes collaboration with the Enrollment Services team, event support for recruitment and retention, and referrals to campus resources.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Exceptional customer service and attention to detail are essential.
• Experience in higher education is preferred.

Responsibilities

• Provide superior customer service to students via phone and front desk operations.
• Understand enrollment processes to assist with admissions, records, and related questions.
• Maintain enrollment support email and text-us inbox, and respond as needed.
• Assist in planning student events for recruitment and retention efforts.
• Process student records relevant to enrollment and refer students to appropriate resources.
• Maintain knowledge of student services resources, schedules, and calendars.
• Uphold policies for Student Services and communicate changes to staff and partners.
• Participate in staff development opportunities to improve best practices.
• Collect weekly statistics related to student services.
• Perform other duties as required.

Skills

Customer service

Attention to detail

Communication skills

Organization

Education

Bachelor's degree or equivalent experience

Job description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Enrollment Services Specialist in Enrollment Services will participate in an integrated, cross-trained team approach in providing strategies to promote student success with an emphasis on student experience and perspective. This position will serve students by meeting individual needs toward educational attainment and act as a guide for in-depth navigation of the enrollment process. This includes but is not limited to Admissions, Student Records, and other college processes and procedures. This position promotes outstanding customer service for students to successfully complete every facet of the admissions and onboarding process. Position will serve in a rotational model with other specialists, providing front desk coverage and phone coverage. This position is governed by state and federal laws and agency/institutional policy. The Enrollment Services Specialist reports to the Assistant Director of Enrollment Services.

Essential Duties:

• Provides superior customer service to students via phone and front desk operations
• Understands and maintains extensive knowledge of enrollment process in order to assist students with the following: admissions, records, and other general questions.
• Maintains Enrollment Support email box and text-us inbox and corresponds with students as needed.
• Aid in the planning and implementation of student events including support for recruitment and retention efforts through campus extents, outreach and community involvement including FASFA nights and college fairs etc.
• Processes student records as applicable to the student enrollment process
• Makes appropriate service and resource referrals including Disability Resource Center, Career Pathways, Veterans Resources, Student Success Center, Counseling and Wellness Center etc.
• Maintains a working knowledge of student service resources, including software, equipment, websites, career assessments, transfer information, placement testing, and class schedules and academic calendar information.
• Adheres to policies and procedures for Student Services and the department.
• Maintains policy and procedure manuals and communicates applicable information to other staff members and campus partners.
• Participates in educational/professional opportunities provided for staff to facilitate continued learning of best practices
• Collects weekly statistics and data related student services
• Performs other duties related to the position as required or directed

Rate of Pay

$19.76 per hour *Higher compensation may be considered based on qualifications directly related to position

Required Qualifications:

• Bachelor’s Degree required or equivalent experience
• Outstanding customer service and attention to detail
• Preferred experience working in higher education

Knowledge, Skills and Abilities:

• Knowledge of the organization and administration of various higher education academic and social programs
• Knowledge of campus and community resources
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs
• Ability to coordinate the activities of campus academic and/or social programs
• Ability to evaluate collected information and formulate into recommendations
• Ability to compile information into report form

Physical Activities:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

High diversity, low physical. Work activities which allow for considerable amount of diversity as an incumbent performs a variety of tasks. Such tasks might be performed from a given work area, or the individual may move about physically in performing a variety of duties.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Environmental Conditions:

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

NWACC is an Equal Opportunity Employer, please see our EEO policy.