Enrollment Service Specialist (2 positions)

University of Maryland Global Campus; Patuxent Riding (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Bowie State University seeks an Enrollment Service Specialist to counsel, advise, and resolve inquiries from prospective and current students, parents, faculty, staff, and the public. You will deliver accurate information about enrollment, academic records, financial aid, billing, and housing with a focus on student success.

You will use CRM and student information systems to provide proactive, start-to-finish support, assist with campus events, and communicate clearly with diverse audiences.

Qualifications

• Counsel, advise, investigate, and resolve inquiries from students, parents, faculty, staff, and the public.
• Deliver accurate information about enrollment, records, financial aid, billing, and housing with a focus on retention.
• Provide start-to-finish service using professional judgment on simple to minimally complex issues.
• Analyze processes, solve problems, and think critically.
• Operate messaging tools and maintain department websites.
• Proficient with CRM and student information systems like PeopleSoft and CRM tools.

Responsibilities

• Counsel and resolve inquiries from students and the public.
• Assist with enrollment, records, financial aid, billing, and housing information.
• Provide proactive, end-to-end customer service using professional judgment.
• Communicate clearly with diverse audiences and practice active listening.
• Represent enrollment services at events and special programs.

Skills

Customer service

Communication

Critical thinking

Problem solving

Tools

PeopleSoft

Microsoft Office 365

Student Financial Planning

ImageNow

Monday.com

Zendesk

Ocelot

QTrac

Job description

Job Posting:

JR102159 Enrollment Service Specialist (2 positions) (Open)

Department:

Enrollment Management & Student Affairs, PM

Position Type:

Regular

Open Date:

10-01-2026

Close Date:

50,000

Job Description:

• Counsel, advise, investigate, and resolve inquiries and issues presented by potential, current, and former students, parents, faculty, staff, various third parties, and the general public.
• Accurately and efficiently deliver comprehensive customer service support about course enrollment/registration information, academic records, financial aid, billing and payment, and residence life with a focus on student success and retention.
• Provide proactive, start-to-finish student/customer service using independent professional judgment and discretion in simple and minimally complex issues related to all supported offices.
• Ability to analyze processes and procedures, problem solve and think critically.
• Facilitates the use of virtual waiting line technology, message/announcement board(s) to communicate department-specific and broad campus messaging, and website maintenance.
• Possess beginner to intermediate knowledge of and skills with technology including software programs for communication, data collection, student information systems, and customer relationship management (CRM), including but not limited to PeopleSoft, Microsoft Office/365, Student Financial Planning, ImageNow, Monday.com, Zendesk, Ocelot, QTrac, etc.
• Accept, receive, sort, and appropriately process or route required documents presented by student(s) for partner offices.
• Represent enrollment services and the one stop during annual days/programs, events, conferences, etc., and complete special projects and initiatives as assigned.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practice active listening; read critically, and adapt communication for our diverse audience. Ability to respond to customers quickly, accurately, and congenially.
• Sensitive to cultural diversity and recognizes personal biases to inform appropriate responses to culturally diverse situations, demonstrating a commitment to equity and inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio-economic, and educational backgrounds (ability to communicate and interact effectively with people of all ages and identities).

Perform other duties as assigned

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.

Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affiantative Action Program.

The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University’s business.

In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.