Enrollment Process Officer I

Florida International University - Board of Trustees; Miami (FL); On-site; USD 36,000; Full time

Job summary

A leading public university in Miami seeks an Admissions Support Specialist to assist with the admission evaluation process for incoming undergraduate students. Responsibilities include reviewing documentation, providing customer service, and updating admission data. A Bachelor's degree and two years of related experience are required. This administrative role offers a salary of $36,000 per year.

Qualifications

• Bachelor's degree and two (2) years of related experience.
• Experience using PeopleSoft or similar systems.
• Two years of higher education experience.

Responsibilities

• Provides support in the admission evaluation process.
• Corresponds with supervisor regarding pending documents.
• Supports Admissions Operations with BOG file data updates.

Skills

Customer service

Communication via Salesforce

Attention to detail

Education

Bachelor's degree

Tools

PeopleSoft

Salesforce

Job description

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Job Summary

Provides support and customer service throughout the initial admission evaluation process for incoming undergraduate students. Reviews documentation related to academic credential evaluations and national accreditations; updates and approves according to Florida State Regulations. Supports with Board of Governors (BOG) admissions data updates and file submission processes.

• Provides support in the admission evaluation process for incoming undergraduate students. Reviews official documentation related to transcripts, test scores, updates and approves preliminary evaluations as per State of Florida Regulation and Guidelines.
• Corresponds with supervisor regarding pending documents throughout the review process via email, phone. Provides customer service to students via salesforce communication platform and University staff as it relates to admission evaluation questions via email, phone or in person.
• Supports Admissions Operation leadership with BOG file data updates; collaborates with Admissions Operations Manager to improve BOG data file processes and resolve BOG errors in preparation for file submission.
• Verifies accreditation information through various resources such as the internal and external research databases of our Student information systems. Maintains confidentiality regarding data/information accessed for purposes of the residency evaluation.
• Manages a daily query and workflow of pending student cases via ImageNow system. Maintains and updates student records in University's PeopleSoft system as well as through our CRM (Salesforce).
• Assists the leadership with peak and operations related tasks/projects assigned pertaining to Admission Operations Processing.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Bachelor's degree and two (2) years of related experience.

Desired Qualifications

• Experience using PeopleSoft or similar systems.
• Two years of higher education experience.
• Experience with academic advising, credit evaluations, or degree auditing.

Job Category

Administrative

Advertised Salary

$36,000

Work Schedule

• Begin time: 8:30 AM
• End time: 5:00 PM

Pre-Employment Requirements

Expanded Background Check

Equal Employment Opportunity

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.