Enrollment & Outreach Specialist (Hybrid)

ADP, Inc.; Lee (MA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Vacations 15 days yearly

Paid Holidays 13 days

Medical, Dental and Vision Insurance

401(K) employer match up to 4%

Job summary

College Internship Program (CIP) in Lee, MA is seeking a Hybrid Enrollment & Outreach Specialist to manage the full enrollment cycle and engage families across CIP programs. The role requires collaboration with center leadership, Travel up to 25%, and a focus on data integrity and compliance.

The position emphasizes exceptional communication, customer service, and relationship building with educational professionals, families, and partners in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field is preferred.
• 2+ years of outreach activities or sales/marketing in education required.
• Valid driver’s license required and travel up to 25%.
• Experience using enrollment management systems or CRM is beneficial.

Responsibilities

• Oversee end-to-end student enrollment processes.
• Develop and implement enrollment strategies to meet goals.
• Guide applicants and families in working with financial assistance as applicable.
• Maintain data accuracy and compliant documentation.
• Provide excellent customer service and communicate status to families.

Skills

Communication skills

Customer service

Outreach

Travel

Empathy

Education

Bachelor’s Degree in Psychology, Social Work, Education, or related field

High School Diploma or GED

Tools

CRM software

Enrollment management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Enrollment & Outreach Specialist (Hybrid)

Full Time Lee, MA, US

2 days ago Requisition ID: 1574

Salary Range: $59,500.00 To $70,000.00 Annually

NATIONAL ENROLLMENT SPECIALIST

Why Join CIP?

Relocation Package

Vacation Time - 15 days full time only

Paid Holidays - 13 days full time only;Holiday premium pay for part time only

Paid Sick Days and Personal Days accrued

Medical, Dental and Vision Insurance

Voluntary Benefits: Short and Long-term Disability, Additional Life, Child Life and Spousal Life

Dependent Care Flexible Spending Account

Flexible Spending Accounts

401(K) - We offer a Traditional 401(K) and a Roth 401(K) employer match up to 4%

Financial Wellness Advisor Services

Tuition and continued education reimbursement up to $3,000 annually for full time and up to $1,000 for part time

Wellness reimbursement of $200 per year for full time and $100 per year for part time

Employee Assistance Program: child care and parenting, senior care and aging, emotional health, health and wellness, legal and financial, access to discounts

A health advocate to assist with our insurance & healthcare challenges

Ongoing monthly training and professional development opportunities

Supportive and Collaborative Culture

*Please note that the benefits listed may change based on business needs, regulatory requirements or other factors

A Day in the Life:

A National Enrollment Specialist (NES) plays a crucial role in ensuring a smooth and efficient enrollment process for all prospective students, their families, and associated professionals from inquiry to enrollment. They are responsible for managing all aspects of enrollment, including data collection, verification, documentation, and providing support to individuals or organizations throughout the enrollment process. This National Office position works directly with CIP center leadership to drive enrollment growth of CIP’s programs and locations by providing a consistent and high-quality admissions experience. The National Enrollment Specialist is a full-time exempt hybrid position that reports to the National Admissions Director.

This position operates in a highly scheduled environment but may require longer hours and occasional weekend work and travel (up to 25%) as job duties demand. The position is considered a hybrid position with presence at the center required 2-3 days per week to facilitate tours, meet with staff, participate in training and conduct other business on behalf of CIP and admissions. The National Enrollment Specialist position involves a moderate physical demand.

All the Responsibilities We’ll Trust You With:

Oversee and manage the end-to-end student enrollment process.

Develop and implement enrollment strategies and procedures to meet organizational goals.

Responsible for guiding the applicant and family in working with third parties for financial assistance, if applicable.

Data Collection and Verification:

Collect and validate all required information and documentation from applicants.

Ensure the accuracy and completeness of data submitted during the enrollment process.

Documentation and Record Keeping:

Maintain organized records of all enrolled individuals or entities.

Ensure compliance with legal and regulatory requirements for data storage and documentation.

Communication and Support:

Impart your knowledge of the special education industry; work to meet prospective customer needs and effectively convey CIP’s value through the admissions process

Deliver excellent customer service to assist applicants and families with any questions or concerns related to enrollment.

Communicate enrollment status, requirements, and updates to applicants and families.

Explain the unique differentiators of CIP locations and maintain a thorough understanding of both full-year and summer programs.

Develop a thorough understanding of CIP’s student and family backgrounds, experiences, and needs and speak appropriately to the services and solutions CIP’s programs can offer.

Relationship Management:

Build, create, and foster key relationships with relevant industry contacts, such as educational consultants, teachers, clinicians, and counselors.

Coordinate closely with the CIP program location(s) to ensure that prospective families and visitors have excellent and consistent experiences that accurately convey CIP’s value.

National Admissions Enrollment Specialists may need to travel to and attend key outreach events such as:

Represent CIP in the broader community with prospective families and within the industry of transition services for youth with autism and learning differences (Conferences, college fairs, high school visits, information sessions, and any other outbound activities and events determined by the manager). These events may be held regionally or nationally, depending on the scope of the institution.

Outreach to different regions: If CIP is seeking to enroll students from different regions, there might be travel involved to establish relationships with schools, counselors, and organizations in those areas.

Center Events:

National Enrollment Specialists may need to travel to and attend key center events such as:

Pre-term staff training days, Fall New Student Orientation, Spring New Student Orientation, Family Weekend/Alumni Weekend, Team Building Events, Summer@CIP, Convocation & Awards Ceremony. Depending on the nature of the position, there may be a need to visit the local center regularly or occasionally.

Quality Assurance:

Conduct regular audits to ensure data accuracy and compliance with enrollment guidelines.

Identify and resolve discrepancies or issues in the enrollment process.

Reporting:

Generate reports on enrollment statistics, trends, and performance metrics.

Provide data-driven insights to improve the enrollment process.

Compliance and Regulations:

Stay up-to-date with national and regional regulations governing enrollment processes and standards.

Ensure all enrollment activities adhere to legal and compliance standards.

Technology and Systems:

Utilize a CRM and/or enrollment management software and databases to streamline processes.

Recommend technology solutions to enhance the efficiency of enrollment operations.

*Other Duties as Assigned

The NES will possess exceptional communication skills, precise attention to detail, superior organization and prioritization skills and self-motivation in managing tasks to completion. They will have genuine empathy and awareness of the needs and sensitivities of prospective families, students, and staff.

Your Areas of Knowledge and Expertise:

Bachelor’s Degree from an accredited institution in Psychology, Social Work, Education, or a related field is highly preferred.

High School Diploma or GED is required.

2+ years related experience or training in outreach activities or sales/marketing at educational programs required.

Travel will be required to the center, conferences, outreach events, networking events, etc.

Experience in the field of autism and/or learning disabilities preferred.

A strong understanding of adolescent and young adult development, including experience reviewing neuropsychological and educational testing strongly preferred.

Special education and/or career services or placement background, particularly at the higher education level preferred.

An active driver’s license is required.

Why Join CIP?

Vacation Time - 15 days full time only

Paid Holidays - 13 days full time only;Holiday premium pay for part time only

Paid Sick Days and Personal Days accrued

Medical, Dental and Vision Insurance

Voluntary Benefits: Short and Long-term Disability, Additional Life, Child Life and Spousal Life

Dependent Care Flexible Spending Account

Flexible Spending Accounts

401(K) - We offer a Traditional 401(K) and a Roth 401(K) employer match up to 4%

Financial Wellness Advisor Services

Tuition and continued education reimbursement up to $3,000 annually for full time and up to $1,000 for part time

Wellness reimbursement of $200 per year for full time and $100 per year for part time

Employee Assistance Program: child care and parenting, senior care and aging, emotional health, health and wellness, legal and financial, access to discounts

A health advocate to assist with our insurance & healthcare challenges

Ongoing monthly training and professional development opportunities

Supportive and Collaborative Culture

*Please note that the benefits listed may change based on business needs, regulatory requirements or other factors

This role may also be of interest to candidates searching for positions or skills related to admissions, admissions representative, higher education, enrollment, student services, admissions advisor, college admissions, admissions counselor, enrollment services, and director of admissions.

Accommodations Disabilities Act Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job position.

Affirmative Action Plan (AAP)/Equal Employment Opportunity (EEO) Statement

College Internship Program (CIP) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job description is intended to provide a general overview of the responsibilities and qualifications associated with this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Team members may be assigned additional responsibilities as necessary.