Enrollment Navigator

Texas Southmost College; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas Southmost College is seeking an Enrollment Navigator to guide prospective high school seniors and new applicants through the enrollment process. You will conduct outreach, assist with admissions, financial aid, testing, advising, and other enrollment requirements, while maintaining accurate records in the CRM and ensuring FERPA compliance.

You will travel up to 80% of the time to district events, collaborate with high school partners, and develop workshops and presentations to streamline

Qualifications

• Advising high school caseload and new student applicants.
• Experience with CRM systems and maintaining student records.
• Strong communication with prospects and families.

Responsibilities

• Assist with admissions, financial aid, testing and advising.
• Collaborate with high school partners and conduct recruitment initiatives.
• Manage a caseload of high school seniors and guide college matriculation.
• Travel up to 80% for district events and present information to prospective students and families.
• Maintain accurate student records in the CRM and ensure FERPA compliance.

Skills

Academic advising

Communication

Customer service

FERPA compliance

Data reporting

Presentation skills

Tools

Salesforce CRM

PowerPoint

Microsoft Excel

Job description

Job Summary

This position provides personalized guidance and support to prospective High School Seniors and new applicant students throughout the enrollment process. This position facilitates the transition of high school graduates and other new student populations into college. The Enrollment Navigator conducts outreach to high school graduates and new applicant students, assists with admissions, financial aid, testing, advising, and other enrollment requirements, removes barriers for enrollment, maintains accurate student records in the college’s CRM , and provides exceptional customer service while ensuring compliance with FERPA and institutional policies.

Essential Duties And Responsibilities

Provides academic advisement, financial aid application, scholarship application, and admission application assistance to high school caseload and new student applicants. Collaborates with high school counselors, teachers and administrators to conduct recruitment initiatives, classroom presentations to seniors and their families about various academic and workforce programs. Manages a caseload of high school seniors by providing guidance on graduation requirements, reverse transfer opportunities, and college matriculation pathways. Counsel students in the general student population and special populations, including Veterans, academically at risk, Transfer, Bachelors, online students, Athletes, Grant initiative cohorts, and International Students. Under the guidance of the Coordinator of Enrollment Services, facilitates the successful transition of high school seniors into first-time-in-college ( FTIC ) students. Regularly runs data reports to accurately assess prospective student caseloads utilizing Salesforce CRM system. Collaborates with Coordinators, Deans and Program Chairs to organize presentations and other initiatives as requested by the districts. Communicates efficiently with prospects, their families, and district personnel via phone, email, or in person. Travels 80% of the time in and out of the service area to attend district related events. Offers presentations in accordance to the needs of prospective students including but not limited to online through TEAMS or Zoom, via phone or email. Presents information about financial aid, degree options, college admissions, and student life to prospective students and their parents. Develops and facilitates workshops and presentations using PowerPoint and other media solutions. Develops, builds, and maintains cordial relationships with assigned high schools, school districts, and other community organizations. Designs and requests marketing materials with the guidance marketing office. Develops and implements strategies to streamline the enrollment process for new applicants. Schedules and conducts campus tours and presentations for individuals and groups. Collaborates with the Coordinator of Enrollment Services to develop annual plans for departments using data generated within the office and from the College to implement recruiting strategies. Is responsible for maintaining their data and managing time to ensure that communication with their caseload is completed in a timely manner in accordance to the institution’s expectations. Ensures compliance with SEVIS and other applicable immigration regulations, including determining eligibility of student visas and reviewing correspondence and issuing immigration documents. Verifies/certifies reports, files, enrollment status, records, and applications within FERPA guidelines. Participates in preparing for and facilitating student recruitment workshops and presentations. Assists with preparation and production of new student orientation and College commencement exercises. Maintains awareness of best practices, emerging trends and new legislation relating to Admissions and Records functional area. Participates in the process for systematic review and evaluation of the Enrollment Services area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans. Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite. Working hours may include evenings, holidays or weekends depending on deadline requirements and special events. Completes duties and responsibilities in compliance with college standards, policies and guidelines. Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers. Completes all required training and professional development sessions sponsored by Texas Southmost College. Supports the values and institutional goals as defined in the College’s Strategic Plan. Participates in the development of outcomes, monitors assessment of those appropriate outcomes, and assists in the development of plans of action for improvement based on the assessment of those outcomes. Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College. Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, and community. Serves on committees as appropriate and as appointed by supervisor. Performs other duties as assigned.

Job Summary

This position provides personalized guidance and support to prospective High School Seniors and new applicant students throughout the enrollment process. This position facilitates the transition of high school graduates and other new student populations into college. The Enrollment Navigator conducts outreach to high school graduates and new applicant students, assists with admissions, financial aid, testing, advising, and other enrollment requirements, removes barriers for enrollment, maintains accurate student records in the college’s CRM , and provides exceptional customer service while ensuring compliance with FERPA and institutional policies.

Essential Duties And Responsibilities

Provides academic advisement, financial aid application, scholarship application, and admission application assistance to high school caseload and new student applicants. Collaborates with high school counselors, teachers and administrators to conduct recruitment initiatives, classroom presentations to seniors and their families about various academic and workforce programs. Manages a caseload of high school seniors by providing guidance on graduation requirements, reverse transfer opportunities, and college matriculation pathways. Counsel students in the general student population and special populations, including Veterans, academically at risk, Transfer, Bachelors, online students, Athletes, Grant initiative cohorts, and International Students. Under the guidance of the Coordinator of Enrollment Services, facilitates the successful transition of high school seniors into first-time-in-college ( FTIC ) students. Regularly runs data reports to accurately assess prospective student caseloads utilizing Salesforce CRM system. Collaborates with Coordinators, Deans and Program Chairs to organize presentations and other initiatives as requested by the districts. Communicates efficiently with prospects, their families, and district personnel via phone, email, or in person. Travels 80% of the time in and out of the service area to attend district related events. Offers presentations in accordance to the needs of prospective students including but not limited to online through TEAMS or Zoom, via phone or email. Presents information about financial aid, degree options, college admissions, and student life to prospective students and their parents. Develops and facilitates workshops and presentations using PowerPoint and other media solutions. Develops, builds, and maintains cordial relationships with assigned high schools, school districts, and other community organizations. Designs and requests marketing materials with the guidance marketing office. Develops and implements strategies to streamline the enrollment process for new applicants. Schedules and conducts campus tours and presentations for individuals and groups. Collaborates with the Coordinator of Enrollment Services to develop annual plans for departments using data generated within the office and from the College to implement recruiting strategies. Is responsible for maintaining their data and managing time to ensure that communication with their caseload is completed in a timely manner in accordance to the institution’s expectations. Ensures compliance with SEVIS and other applicable immigration regulations, including determining eligibility of student visas and reviewing correspondence and issuing immigration documents. Verifies/certifies reports, files, enrollment status, records, and applications within FERPA guidelines. Participates in preparing for and facilitating student recruitment workshops and presentations. Assists with preparation and production of new student orientation and College commencement exercises. Maintains awareness of best practices, emerging trends and new legislation relating to Admissions and Records functional area. Participates in the process for systematic review and evaluation of the Enrollment Services area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans. Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite. Working hours may include evenings, holidays or weekends depending on deadline requirements and special events. Completes duties and responsibilities in compliance with college standards, policies and guidelines. Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers. Completes all required training and professional development sessions sponsored by Texas Southmost College. Supports the values and institutional goals as defined in the College’s Strategic Plan. Participates in the development of outcomes, monitors assessment of those appropriate outcomes, and assists in the development of plans of action for improvement based on the assessment of those outcomes. Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College. Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, and community. Serves on committees as appropriate and as appointed by supervisor. Performs other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.