Enrollment Manager - DE/NJ

GT Independence, LLC; Delaware; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible paid time off

Competitive wages

Professional growth opportunities

Job summary

GT Independence, LLC in Delaware is seeking an Enrollment Manager who will lead the enrollment team, cultivate relationships with agencies, and ensure a quality enrollment experience. The role involves generating referrals and managing processes to meet company growth objectives.

The ideal candidate should possess excellent communication and organizational skills, with at least 3 years of relevant experience. Benefits include flexible paid time off and competitive wages.

Qualifications

• At least 3 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience in working on complex projects with critical thinking.

Responsibilities

• Leads the enrollment team to ensure quality service.
• Generates leads and referrals for new individuals.
• Cultivates relationships with case managers and referring individuals.
• Drives enrollments to achieve company growth goals.
• Provides accurate communication on enrollment status.
• Supports Directors of Business Development.
• Troubleshoots issues and answers field questions.
• Ensures proper training of new participants.
• Evaluates and suggests process improvements.
• Manages employee performance and training.

Skills

Communication skills

Organizational skills

Problem-solving

Team management

Microsoft programs proficiency

Excel proficiency

Education

High School Diploma or GED

Job description

Pay or shift range: $70,000 USD to $80,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Job Description

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

The Enrollment Manager plays a critical role in driving the strategy and execution of new referrals and enrollment processes. This position is responsible for developing and implementing comprehensive enrollment plans to meet the GT’s goals and objectives. The Enrollment Manager works closely with prospective participants, case managers, support brokers, independent facilitators, program managers, and various internal departments to ensure a seamless and supportive enrollment experience. The Enrollment Manager oversees the enrollment process from initiation through processing.

Responsibilities and Duties

• Leads the enrollment team within a state or region to ensure the highest quality service is provided to those self-directing their services and the referring entities.
• Generates leads and referrals for new individuals and their employees.
• Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals.
• Drives enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants.
• Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
• Supports the Directors of Business Development in new opportunities within the market.
• Troubleshoots issues and field questions from staff and all external customers to ensure the enrollment process is smooth and adaptive.
• Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
• Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner.
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Manages employees, ensuring work is handled efficiently and effectively.
• Provides performance feedback and coaching on a regular basis to each direct report.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Creates and maintains a high-quality work environment.
• Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.
• Manages special or ongoing projects that are important to area/process improvement.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Assists with documentation and training of DocuSign program and GT Enroll.
• Assists in developing and preparing operational plans and reports on project status.

Education

• High School Diploma or GED required

Experience and Qualifications

• At least 3 years of related experience
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating, and maintaining a highly effective team
• Competent in the use of Microsoft programs and the Internet
• Competent use of Excel

Work Environment

• Work is performed in a typical office setting.

Benefits

Team members enjoy flexible paid time off, competitive wages and benefits, and meaningful opportunities for professional growth.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.