Enrollment Counselor

Acceleration Academies; Kentucky; Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Compensation: up to $21.63 per hour

Monthly performance-based bonuses

401(k) with match

Comprehensive insurance

Flexible PTO

Wellness resources

Referral incentives

Certification reimbursement

Job summary

Acceleration Academies is hiring Enrollment Counselors to support student enrollment growth nationwide. This remote, full-time role guides prospective students and guardians through the enrollment process with empathy and clarity.

Responsibilities include leading the enrollment funnel from initial inquiry to first day, maintaining CRM records, and collaborating with team members to meet ambitious enrollment goals. Qualifications include a bachelor's degree and 1–3 years in related roles.

Qualifications

• Bachelor's degree in Communications, Sales, or a related field.
• 1–3 years in telemarketing, call centers, or similar enrollment roles; consultative sales preferred.
• Strong communication, relationship-building, organization, and time management skills.
• Experience with CRM or telemarketing software (HubSpot, Salesforce, Five9, RingCentral) preferred.
• Must pass state and federal background checks and be authorized to work in the United States.

Responsibilities

• Engage prospective students and families through inbound and outbound outreach.
• Own the full enrollment funnel from inquiry to first day.
• Guide applicants through the application steps with clear direction at each stage.
• Maintain real-time CRM records of outreach and interactions.
• Meet or exceed enrollment goals and performance metrics.

Skills

Strong communication

Relationship-building

Organization

Time management

Education

Bachelor's degree in Communications, Sales, or related field

Tools

HubSpot

Salesforce

Five9

RingCentral

Job description

At Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student reengagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching.

Now Hiring Enrollment Counselors across the US

We are hiring Enrollment Counselors to support student enrollment growth across our academy network. If you have experience in consultative sales, call center or telemarketing environments, admissions, or student services, we want to hear from you.

While a position may not be available at this time, we actively recruit on an ongoing basis. When an opening arises that matches your experience and location, our Talent Acquisition team will reach out to connect.

The Role

As an Enrollment Counselor, you will play a critical role in helping students begin their journey to graduation. Working remotely as part of our Marketing and Enrollment Team, you will guide prospective students and their guardians through the enrollment process with empathy, clarity, and efficiency. This full-time position is instrumental in helping Acceleration Academies achieve student enrollment growth objectives nationwide.

Key Responsibilities

• Engage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channels
• Apply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollment
• Own the full enrollment funnel, managing prospective students from initial inquiry through their first day
• Guide students through application steps, answering questions and providing clear direction at each stage
• Clearly explain school structure, program requirements, pacing expectations, and student responsibilities
• Partner with Document Processors to collect and verify required enrollment documentation
• Maintain accurate, real-time records of all outreach and interactions within CRM systems
• Consistently meet or exceed assigned enrollment goals and performance metrics

Lead Nurture and Engagement

• Proactively follow up with prospective students to maintain momentum and meet enrollment deadlines
• Identify and address barriers to enrollment by connecting students with appropriate solutions and resources
• Motivate students who may lack confidence or have had challenging prior educational experiences
• Hold supportive, honest conversations about life circumstances and the value of re-engaging with education
• Collaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of school
• Demonstrate strong time management and maintain an organized, well-prioritized pipeline

Advocacy

• Represent Acceleration Academies with professionalism and enthusiasm in every student and guardian interaction
• Promote the value of our mission and dropout prevention model to students and families
• Support broader enrollment team objectives by taking on additional duties as needed

Performance Metrics

• Lead response time (SLA adherence)
• Daily task completion and adherence to contact strategies
• Application completion rates
• Student show/start rate

What We're Looking For

• Education: Bachelor's degree in Communications, Sales, or a related field preferred
• Experience: 1 to 3 years of experience in telemarketing, call centers, or similar enrollment roles; consultative sales experience preferred
• Skills: Strong communication, relationship-building, organization, and time management skills
• Passion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed
• Technology: Experience with CRM or telemarketing software (e.g., HubSpot, Salesforce, Five9, RingCentral) preferred
• Compliance: Must pass state and federal background checks
• Authorization: Must be authorized to work in the United States

Preferred Qualifications

• Experience in education, student services, teaching, counseling, or youth engagement
• Familiarity with enrollment software and high-volume calling environments
• Persistence and follow-up discipline
• Comfortable working in a fast-paced, metrics-driven environment
• Passion for working with opportunity youth or non-traditional learners

Why Join Us?

Being part of Acceleration Academies means joining a team dedicated to transforming student outcomes. Here, you'll directly impact students' lives, championing their growth, resilience, and path to graduation.

• Compensation: up to $21.63 per hour
• Eligible for individual monthly performance-based bonuses tied to enrollment goals
• Retirement Savings: 401(k) plan with up to a 4% company match
• Comprehensive Insurance Coverage: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance
• Flexible Paid Time Off
• Wellness Support: Employer-paid financial wellness programs and access to mental health resources
• Employee Referral Incentives
• Professional Development: Certification reimbursement programs

Equal Opportunity Employer

Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.

Consistent, reliable attendance during scheduled work hours

Management of assigned workload and productivity expectations

Ability to perform job functions in a remote work environment with reliable internet connectivity

If you believe you may need a reasonable accommodation to perform the essential functions of the role, Acceleration Academies will engage in an interactive process in accordance with the Americans with Disabilities Act (ADA). Please note that accommodations cannot remove essential job functions or fundamentally alter the nature of the role.