Enrollment Counselor

Davita Inc.; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading service provider is hiring for a fully remote customer service position. The role involves assisting families with school enrollment and requires strong customer service skills and experience. Applicants should have a typing speed of 40+ WPM and a proven track record in meeting performance standards.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 6+ months prior customer service experience in a professional environment.
• 6+ months of experience meeting set performance standards.
• 40+ WPM typing required.

Responsibilities

• Support families with school enrollment via phone calls.
• Assist with website navigation and maintain positive relationships.
• Make outbound calls to interested families.

Skills

customer service

ms outlook

scheduling

coordinating

Call center

Data entry

Job description

*Description*
Typical Day: On the phone supporting families with school enrollment
Making outbound calls to families who have expressed interest
Assist with website navigation
Build and maintain positive relationships with families as well as school professionals
*Skills*
customer service, ms outlook, scheduling, coordinating, Call center, Data entry
*Additional Skills & Qualifications*
Additional Skills & Qualifications
Must Have:
6+ months prior customer service experience in a professional environment - any office location, no preference on industry
6+ month prior experience meeting set performance standards including production and quality.
40+ WPM typing
Ability to navigate multiple computer programs at once
Must have ability to connect to internet via ethernet cable
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 19, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.