Enrollment Coach 1, 2, or 3

Louisiana State University; Montana; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative educational institution is seeking a dynamic Enrollment Coach to play a pivotal role in recruiting and supporting prospective online learners. In this engaging position, you will be the first point of contact for students, utilizing your persuasive communication skills to attract a diverse pool of applicants. Collaborating closely with various teams, you will ensure a seamless admissions experience, meet outreach metrics, and contribute to student success. This role offers the opportunity to make a significant impact in the lives of learners while working in a supportive and collaborative environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Holidays

Tuition Exemption

Qualifications

• Bachelor's degree with 0-2 years of experience in recruitment or customer service.
• Strong communication and persuasive skills are essential.

Responsibilities

• Recruit and engage prospective learners through various communication channels.
• Coordinate with departments to facilitate the admissions process.

Skills

Communication Skills

Persuasive Skills

Customer Service

Marketing Practices

Education

Bachelor's Degree

Tools

CRM Systems

SIS

Job description

Enrollment Coach 1, 2, or 3 page is loaded

Enrollment Coach 1, 2, or 3

Apply remote type Willing to Accept Out of State Candidates locations Louisiana Emerging Technologies Center time type Full time posted on Posted 30+ Days Ago job requisition id R00104041

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).

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Job Posting Title:

Enrollment Coach 1, 2, or 3

Position Type:

Professional / Unclassified

Department:

LSUAM Online - OSR - MT - Enrollment Team (Brittney Randall (00060044))

Work Location:

Louisiana Emerging Technologies Center

Pay Grade:

Job Description:

Enrollment Coach 1

This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach must be familiar with successful marketing practices, possessing a naturally enthusiastic and persuasive manner to successfully recruit online learners. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and larger OCE recruitment and retention teams to recruit and admit a robust, diverse pool of applicants to online degree programs. The role is highly collaborative with the Student Success Coach team to effectively support the prospect and student life cycle. The Enrollment Coach Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, application goals, and consistently asking for feedback and coaching.

Job Responsibilities:

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multi-channel approach. Runs and processes reports to ensure a seamless experience for active and prospective learners. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollment teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coaches, and other applicable departments. Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners. Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of student issues, and consistently asking for feedback and coaching.

Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs and student pathways. Supports professional development efforts to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division.

Minimum Qualifications:

Bachelor's degree with 0 -1 years of experience

LSU values skills, experience, and expertise. Candidates with relevant experience in key responsibilities are encouraged to apply— a degree is not required if the candidate meets the experience requirements.

Enrollment Coach 2

This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach must be familiar with successful marketing practices, possessing a naturally enthusiastic and persuasive manner to successfully recruit online learners. The Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, and the larger recruitment and retention team to recruit and admit a diverse pool of applicants. The role is highly collaborative with both marketing and Student Success teams to support the prospect and student life cycle. The Enrollment Coach Tier 2 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, and problem-solving learner needs to match LSU Online offerings.

Job Responsibilities:

Respond to all incoming requests, ensure response times and accuracy, analyze reports, and facilitate logistics for online prospects. Interact proactively at every stage of the admissions pipeline. Coordinate with relevant departments. Support enrollment goals, meet outreach metrics, and serve as a mentor to new team members. Manage a database of leads to meet enrollment goals.

Minimum Qualifications:

Bachelor's degree with 1 year of experience

Relevant experience encouraged, degree not mandatory if experience meets requirements.

Enrollment Coach 3

This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach must be familiar with successful marketing practices, possessing a naturally enthusiastic and persuasive manner to successfully recruit online learners. The Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, and the larger recruitment and retention teams to recruit and admit a diverse pool of applicants. The role is highly collaborative with both marketing and Student Success teams to support the prospect and student life cycle. The Enrollment Coach Tier 3 will support enrollment goals by meeting and exceeding outreach metrics and problem-solving learner needs. Additional duties and stretch assignments may be assigned to support priorities or projects.

Job Responsibilities:

Respond to all incoming requests, ensure response times and accuracy, analyze reports, and facilitate logistics for online prospects. Interact proactively at every stage of the admissions pipeline. Coordinate with relevant departments. Support enrollment goals, meet outreach metrics, and serve as a mentor to new team members. Manage a database of leads to meet enrollment goals.

Minimum Qualifications:

Bachelor's degree with 2 years of experience

Relevant experience encouraged, degree not mandatory if experience meets requirements.

Additional Requirements:

Operation Essential Personnel - These positions may work during an official closure but are not required to report to campus during closures and do not pose a safety risk per FASOP HR-01.

Additional Job Description:

Special Instructions:

Please provide cover letter, resume, three professional references, and transcripts. Official transcripts are required prior to hire if needed.

For questions or concerns regarding application status or salary ranges, contact Brittney Randall at [e-mail]

Posting Date:

April 10, 2025

Closing Date:

Open until filled

Additional Position Information:

Background Check - Contingent on a satisfactory background check.

Benefits - LSU offers comprehensive benefits including health, dental, vision, retirement, paid holidays, tuition exemption, and more.

Positions outside Louisiana are employed through nextSource Workforce Solutions, not eligible for state benefits.

Essential Position (Y/N):

Y

LSU is an Equal Opportunity Employer.

HCM Contact:

Questions related to applications: [e-mail]; questions about status or salary: contact the department.

About Us

LSU encompasses multiple institutions across Louisiana, committed to education, research, and service in various fields, with a mission to improve quality of life through innovation and scholarship.