Enrollment Coach

TSTC; Waco (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas State Technical College (TSTC) is seeking an Enrollment Coach to support students from enrollment through graduation. In this on-campus role, you will partner with Admissions, Financial Aid, and Registrar to ensure a smooth process and timely progress.

You will manage a caseload, respond to questions, help students choose programs, and coordinate payments and FAFSA requirements. The position emphasizes persistence, service, and integrity in line with TSTC's core values.

Qualifications

• Associate's degree is required with relevant higher education experience.
• Strong written and verbal communication skills.
• Ability to think critically to resolve enrollment issues.
• Excellent multitasking and time management abilities.
• Willingness to travel up to 5% and occasional evenings/weekends.
• Experience in customer service or sales is preferred.

Responsibilities

• Manage a student caseload and address enrollment questions and issues.
• Guide students through the enrollment process with FAFSA and financial aid coordination.
• Help students select degree programs and courses aligned with goals.
• Collaborate with Admissions, Financial Aid, Registrar, and other departments.
• Conduct outreach to promote student persistence and graduation.
• Maintain accurate notes and documentation in the advising system.

Skills

Customer service

Communication

Critical thinking

Multitasking

Adaptability

Travel up to 5%

Education

Associate's Degree

Job description

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories.

Job Description

The Enrollment Coach is a pivotal member of the Enrollment department at Texas State Technical College (TSTC), contributing significantly to the mission of placing Texans into high-paying jobs. As an Enrollment Coach at TSTC, you play a crucial role in guiding students from the enrollment phase through graduation, acting as a supportive resource and advocate. In this front-line position, you collaborate with various internal departments to ensure a seamless experience for students. Your primary goal is to enhance persistence rates and graduation numbers, aligning with TSTC's mission of student success and job placement. You report directly to a Team Lead of Enrollment and perform your role with supervision.

Essential Functions

• Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.
• Manage a student caseload, addressing questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.
• Assist students in determining appropriate degree programs and courses based on career goals.
• Navigate students through the enrollment process, ensuring all requirements are met including but not limited to: the Registrar's Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.
• Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to support students and monitor progress.
• Conduct consistent outreach to ensure student success, partnering with faculty and other departments as needed.
• Stay informed about FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.
• Proactively review changes to enrollment management policies and best practices.
• Utilize various software programs for tasks such as reviewing eligibility requirements, tracking financial aid status, and monitoring academic progress.
• Employ TSTC's Early Alert system to identify at-risk students, devise outreach plans, and maintain detailed notes using effective advising techniques.
• Perform general enrollment and administrative duties, including collecting, uploading, and reviewing documents for quality control.
• Undertake additional responsibilities as assigned.

Education, Experience, & Skills

Required Qualifications

• Associate's Degree
• 1-3 years customer service or sales preferred
• Possess excellent written and verbal communication skills for clear and effective information delivery.
• Demonstrate critical thinking skills to make decisions and solve complex problems with sound reasoning.
• Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.
• Exhibit adaptability to learn and leverage new technologies.
• Occasional travel (up to 5%) and availability on nights and weekends may be required.

Preferred Qualifications

• Experience in higher education preferred, particularly in recruiting, admissions, records, financial aid, or related fields

Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates.

Core Competencies

• Customer service: Provide timely and concise information, acting professionally and tactfully.
• Time management: Prioritize tasks to meet student needs and internal deadlines.
• Problem-solving: Utilize critical thinking to determine the best course of action.
• Teamwork: Actively participate in a team and encourage cooperation.
• Cultural competence: Sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students.

Work Environment & Additional Information

• This is an on-campus position that requires employees to be physically present at a campus location at least three days per week
• This role may require occasional travel to different office locations and events
• Ability to perform essential physical tasks such as sitting, standing, walking, lifting, or other job-specific movements as needed.
• This position is full time, requiring a standard 40-hour work week
• This role is classified as salaried, non-exempt under the Fair Labor Standards Act (FLSA)
• This position is not ORP eligible

Note: This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. This role may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.