Enrollment Coach

tstc; United States; Sur place; USD 28 000 - 31 000; Plein temps

Résumé du poste

Texas State Technical College (TSTC) is seeking an Enrollment Coach to guide students from enrollment through graduation, coordinating with multiple departments to ensure a seamless experience and improve persistence and graduation rates.

This on-campus, full-time role requires an Associate's degree, 1–3 years of customer service, strong communication, and ability to travel up to 5%. Initial offer will reflect qualifications and experience.

Qualifications

• Associate's Degree or higher required.
• 1–3 years of customer service or sales experience preferred.
• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Ability to multitask and adapt to new technologies.
• Willingness to travel up to 5% and occasional nights/weekends.

Responsabilités

• Manage a student caseload and troubleshoot enrollment, financial aid, and progression questions.
• Assist students in selecting degree programs and courses aligned with career goals.
• Guide students through the enrollment process with Registrar's Office and Financial Aid.
• Collaborate with Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services.
• Proactively outreach to support student success using Early Alert.
• Perform general enrollment and administrative duties, including document reviews.

Connaissances

Customer service

Written & verbal communication

Critical thinking

Time management

Adaptability

Travel readiness

Formation

Associate's Degree

Description du poste

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories.

Job Description

The Enrollment Coach is a pivotal member of the Enrollment department at Texas State Technical College (TSTC), contributing significantly to the mission of placing Texans into high-paying jobs. As an Enrollment Coach at TSTC, you play a crucial role in guiding students from the enrollment phase through graduation, acting as a supportive resource and advocate. In this front-line position, you collaborate with various internal departments to ensure a seamless experience for students. Your primary goal is to enhance persistence rates and graduation numbers, aligning with TSTC's mission of student success and job placement. You report directly to a Team Lead of Enrollment and perform your role with supervision.

Hiring Range is $20.13 - $22.14 USD Hourly.

The final salary offer will be determined based on the candidate's qualifications and experience.

An equivalent combination of education, training and relevant professional experience will be considered.

Essential Functions

• Consistently embody TSTC Core Values (Excellence, Accountability, Service, and Integrity) when interacting with internal and external stakeholders, customers, students, and the community.
• Manage a student caseload, addressing questions and troubleshooting needs related to enrollment, financial aid, and overall student progression.
• Assist students in determining appropriate degree programs and courses based on career goals.
• Navigate students through the enrollment process, ensuring all requirements are met including but not limited to: the Registrar's Office, Financial Aid Requirement, appropriate course registration, and making payment arrangements.
• Collaborate with internal departments (Admissions, Veteran Services, Financial Aid, Registrar's Office, Operations, and Student Services) to support students and monitor progress.
• Conduct consistent outreach to ensure student success, partnering with faculty and other departments as needed.
• Stay informed about FAFSA, FERPA, and relevant federal and state regulations governing student rights and information.
• Proactively review changes to enrollment management policies and best practices.
• Utilize various software programs for tasks such as reviewing eligibility requirements, tracking financial aid status, and monitoring academic progress.
• Employ TSTC's Early Alert system to identify at-risk students, devise outreach plans, and maintain detailed notes using effective advising techniques.
• Perform general enrollment and administrative duties, including collecting, uploading, and reviewing documents for quality control.
• Undertake additional responsibilities as assigned.

Education, Experience, & Skills

Required Qualifications

• Associate's Degree
• 1-3 years customer service or sales preferred
• Possess excellent written and verbal communication skills for clear and effective information delivery.
• Demonstrate critical thinking skills to make decisions and solve complex problems with sound reasoning.
• Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.
• Exhibit adaptability to learn and leverage new technologies.
• Occasional travel (up to 5%) and availability on nights and weekends may be required.

Preferred Qualifications

• Experience in higher education preferred, particularly in recruiting, admissions, records, financial aid, or related fields
• Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates.

Core Competencies

• Customer service: Provide timely and concise information, acting professionally and tactfully.
• Time management: Prioritize tasks to meet student needs and internal deadlines.
• Problem-solving: Utilize critical thinking to determine the best course of action.
• Teamwork: Actively participate in a team and encourage cooperation.
• Cultural competence: Sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students.

Work Environment & Additional Information

This is an on-campus position that requires employees to be physically present at a campus location at least three days per week.

This role may require occasional travel to different office locations and events.

Ability to perform essential physical tasks such as sitting, standing, walking, lifting, or other job-specific movements as needed.

This position is full time, req