Enrollment Campaign Representative (Temporary)

Mesa Lab; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A scientific services company is seeking a Temporary Customer Service Representative to make outbound calls to existing customers, ensuring compliance with biological monitoring services. The ideal candidate must have strong communication skills and experience in customer service. This remote position offers a salary range of $18-22 per hour.

Benefits

Professional equipment provided

Positive work environment

Qualifications

• Two years in a customer service, sales, or outbound call center environment.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Make 75-100 outbound calls daily to existing customers.
• Utilize a provided script to explain benefits of auto-renewal.
• Answer customer questions related to services and billing.

Skills

Strong verbal communication skills

Proficiency in CRM systems

Time management

Attention to detail

Resilience

Tools

NetSuite

Salesforce

HubSpot

Job description

Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

Salary Range: $18-22/hr

This position supports our SDC business. Sterilization and Disinfection Control division manufactures and sells biological and chemical indicators that assess the effectiveness of sterilization and disinfection processes for pharmaceutical, healthcare, and dental industries.

Job Summary

The Temporary Customer Service Representative will be responsible for a critical outbound calling campaign focused on assisting existing customers with maintaining a high level of compliance with their Mail-in Biological Monitoring Services. This role is a key driver for ensuring customer compliance to State and Local Health Board requirements, CDC recommendations, and continuity of service. The ideal candidate will be a self-motivated and results-oriented individual with a strong focus on customer service, excellent communication skills, and the ability to manage a high volume of outbound calls.

Duties/Responsibilities

• Make 75-100 outbound calls daily to a provided list of existing customers whose Mail-in Biological Monitoring Services accounts are not enrolled in automatic renewal.
• Utilize a provided script to explain the benefits of auto-renewal and guide customers through the enrollment process.
• Clearly and professionally communicate the importance of maintaining compliance with sterilization testing services.
• Answer customer questions related to their services, billing, and the auto-renewal process.
• Accurately document customer interactions and update account information in the CRM system (currently NetSuite).
• Collaborate with the existing customer service team as needed for complex inquiries or escalations.
• Meet or exceed daily and weekly targets for the number of sterilizers enrolled in auto-renewal.

Experience/Education

• Two years in a customer service, sales, or outbound call center environment.

Knowledge and Skillsets Required

Skills:

• Strong verbal communication skills with a clear and professional phone demeanor.
• Proficiency in using a CRM system (e.g., Salesforce, HubSpot, NetSuite) and other relevant software.
• Ability to work independently and manage time effectively in a remote working environment.
• High level of attention to detail for accurate data entry and documentation.
• Resilience and a positive attitude when facing customer objections.

Technical Requirements:

• Reliable high-speed home/remote internet connection.
• Dedicated quiet workspace for making professional calls.
• Necessary computer hardware, dual monitors, headset, etc. will be provided by Mesa Labs

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.