Enrollment and Service & Support Trainer

003 K12 Management Inc.; Virginia (MN); Remote; USD 37,000 - 76,000; Full time

Job summary

An education management company is seeking an Enrollment and Service & Support Trainer to design and implement training modules. This remote position requires a Bachelor's Degree and at least 3 years of relevant experience, preferably in the Enrollment Department or Training Team. Applicants must have strong communication skills and familiarity with digital tools. The salary range is $37,047.75 – $75,088.80.

Benefits

Health benefits

Retirement contributions

Paid time off

Qualifications

• 3 years of experience in the Enrollment Department or Training Team.
• Strong proficiency in creating instructional training materials.
• Ability to maintain a professional home office.

Responsibilities

• Design, develop, and maintain instructional training materials.
• Assist in onboarding of new training team members.
• Survey and evaluate training effectiveness and communicate results.

Skills

Strong verbal and written communication skills

Experience with digital e-learning tools

Ability to clear required background check

Education

Bachelor's Degree

Tools

Microsoft Office

Snagit

Adobe Captivate

Camtasia Studios

Job description

Job Description
The Enrollment and Service & Support Trainer will assist the Enrollment and Service & Support Departments by designing, developing, implementing and executing training sessions and modules for all aspects of employee development. In addition to daily and weekly training responsibilities, the Trainer will be responsible for the assisting of the onboarding of new training team members, and will be a key Point of Contact for vendor training questions. The Trainer will also contribute to and assist with opportunities for training team and agent development.

Certificates and Licenses:none required.

Residency Requirements:This is a remote, work from home position and open to residents of the US 50 states and D.C.

ESSENTIAL FUNCTIONS : Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Design, develop and maintain instructional training materials in various formats, including but not limited to: instructor-led, self-paced web modules and distance-learning.

• Assist in the onboarding of new training team members

• Survey and evaluate training effectiveness, and communicate results with the Manager of Training and Quality Assurance.

• Identify, design, and conduct all types of training and continual professional development for new and current training team members and employees.

• Oversee the functionality and usage of all training rooms, including Vendor training and Virtual training.

• Assisting in the operation and maintenance of the training LMS once implemented.

Supervisory Responsibilities:This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS :

• Bachelor’s Degree AND/OR

• 3 years of Experience in the Enrollment Department AND/OR Training Team

• OR Equivalent combination of education and experience

• Ability to clear required background check

DESIRED QUALIFICATIONS :

• Training Certification strongly preferred

System Requirements:

• Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.

• Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.

• Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIONS:

• Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.

• Ability to maintain a professional home office without distraction during our hours of operation

• Attend virtual training via web cam

• Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)

• Strong verbal and written communication skills

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.

• Experience using digital, e-learning tools such as Snagit, Adobe Captivate, and Camtasia Studios to create effective instructional materials.

• Ability to clear required background check

Compensation & Benefits:

Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $37,047.75 – $75,088.80 . Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

WORK ENVIRONMENT :The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is virtual and open to residents of the US 50 states and D.C.

The above job is ++not++ intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type
Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.