Enrollment and Eligibility Coordinator (Seasonal)

Peninsula Family Service; San Mateo (CA); On-site; USD 30,000 - 39,000; Part time

Job summary

Peninsula Family Service seeks an Enrollment & Eligibility Coordinator for a seasonal, part-time role (Aug–Dec 2026) in the Early Learning department. You will help enroll families, conduct interviews, and manage records in compliance with state and federal rules.

Expect outreach at events and collaboration with schools and community partners to expand enrollment. Responsibilities include maintaining family files, NOHO/Child Plus databases, and coordination with the Family Advocate and Community

Qualifications

• 2-3 years of experience in customer service, data entry, or administrative functions.
• MS Office experience including Excel, Word, and Access.
• Strong communication and interpersonal skills.
• Prefer experience working with low-income families in an urban setting.
• Experience with community service agencies, complete child development assessments, and home visits.

Responsibilities

• Serve as an initial point of contact for families wanting to enroll in the program.
• Meet with families to complete enrollment interviews.
• Complete and score enrollment applications in coordination with other program staff according to recruitment and selection policies.
• Assist with reviewing, tracking, and re-prioritizing the enrollment waitlist and outreach to families on the waitlist.
• Attend community events, partner sites, and resource fairs to recruit eligible families and distribute program information.
• Build and maintain relationships with community-based organizations, schools, and service providers to generate referrals and expand recruitment reach.
• Follow up with prospective families through phone, email, and in-person contact to support their enrollment process from inquiry to intake.
• Maintain NOHO and Child Plus databases for timely and accurate information, including 9600 & NOA.
• Ensure all Community Care Licensing Forms are completed during enrollment and before the child's start date at the center.
• Travel to offsite locations regularly and attend team meetings on and off-site.

Skills

Customer service

Data entry

Administrative functions

MS Office

Excel

Word

Access

Communication skills

Tools

NoHo

Child Plus

Job description

Description

Description

About Peninsula Family Service

Peninsula Family Service (PFS) is a nonprofit organization that provides children, families, and older adults with the support and tools they need to realize their full potential. As one of the largest providers of infant, toddler, and preschool programs in the region, PFS also delivers services in financial empowerment, employment, and older adult support — ensuring that people at every stage of life have access to opportunities to thrive. Established in 1950, PFS has been a trusted community partner for over 75 years, dedicated to fostering stability, resilience, and well-being for the individuals and families it serves.

At PFS, our values guide how we serve our community and work together as a team. We expect every team member to demonstrate Ownership, Proactive Engagement, and a commitment to Continuous Learning and Adaptability. These values are grounded in a shared dedication to community, service, and collaborative teamwork.

Job Summary:

This is a seasonal, temporary position supporting the enrollment and onboarding process for children and families in the Early Learning department during peak summer enrollment periods. The Enrollment & Eligibility Coordinator conducts outreach, recruitment, and enrollment activities, provides case management support, and maintains records in accordance with State and Federal Regulations.

REPORTS TO: Family Advocacy and Community Engagement Manager

JOB CLASSIFICATION: Non-Exempt

JOB TYPE: Seasonal

HOURS: Part-time, up to 29 hours per week (as needed/not to exceed 29 hours)

POSITION DURATION: TEMPORARY/SEASONAL: August-December, 2026

ESSENTIAL DUTIES AND RESPONSIBILITIES

Referral, Intake, and Orientation Process:

• Serve as an initial point of contact for families wanting to enroll in the program
• Meet with families to complete enrollment interviews
• Complete and score enrollment applications in coordination with other program staff according to recruitment and selection policies
• Assist with reviewing, tracking, and re-prioritizing the enrollment waitlist and outreach to families on the waitlist.
• Conduct targeted outreach to underserved and priority families in the community to promote program awareness and encourage enrollment.
• Attend community events, partner sites, and resource fairs to recruit eligible families and distribute program information.
• Build and maintain relationships with community-based organizations, schools, and service providers to generate referrals and expand recruitment reach.
• Follow up with prospective families through phone, email, and in-person contact to support their enrollment process from inquiry to intake
• Distribute recruitment materials and participate in recruitment activities.
• Actively encourage parents to be involved in the program and act as staff liaison to the Parent Committee and Policy Council.
• Maintain and update family files for sites, including recertification, food program rosters, parent referrals, immunizations, etc.; ensure all information and documents are current and meet state eligibility, requirements, rules, and regulations.
• Maintain NOHO and Child Plus databases for timely and accurate information, including 9600 & NOA(Notice of Action).
• Ensure all Community Care Licensing Forms (CCL) are completed during enrollment and before the child's start date at the center.
• Work closely with center staff to notify them of changes, coordinate form updates, and follow up.

Supporting Family Advocate & Engagement Co Coordinators:

• Partner with Family Advocate and Community Engagement Coordinators on enrollment, start dates, and transitions
• Act as a member of the cross-component team for case conferencing and meetings as necessary
• Assist families in planning and implementing a smooth transition between program options or from program to program
• In partnership with families, secure information such as medical and social factors contributing to the family or individual situation.

Administrative:

• Assures confidentiality of records at all times.
• Collects all required documents for each assigned family and those necessary for enrollment and eligibility
• Perform record-keeping and data input in an objective and timely fashion.
• Regularly review data progress reports to ensure input accuracy and that timelines are met as required.
• Completes all activities and monthly records (i.e., supporting forms and documents) to compile a monthly report as required
• Travel to offsite locations regularly
• Attend team meetings on and off-site regularly

LIMITS OF AUTHORITY

The Enrollment and Eligibility Coordinator works under the direction of the Family Advocate and Community Engagement Manager.

Requirements

MINIMUM QUALIFICATIONS

• 2-3 years of experience in customer service, data entry, or administrative functions
• Experienced with MS Office, including Excel, Word, and Access or related databases
• Strong communication and interpersonal skills
• Prefer experience working with low-income families in an urban setting.
• Work experience that demonstrates the ability to work well with community service agencies, complete child development assessments, and conduct home visits.

OTHER REQUIREMENTS

• Maintain clear Criminal Background Check/Fingerprinting
• Submit evidence of a negative Tuberculin test (completed within the last year) and health report before hire
• Proficient in Microsoft Office programs and able to learn and use child development databases such as NoHo and Child Plus
• Submit evidence of completion of education requirements before hire
• Must have Covid immunizations