Enrollment Advisor: Guide Students to the Right Programs

Cengage Group; Portland (OR); Remote; USD 29,274 - 38,407; Full time

Job summary

Cengage Group in Portland, Oregon, is seeking an Enrollment Representative to support prospective students in reaching their educational goals. Your responsibilities will include guiding students through the enrollment process and ensuring an excellent customer experience. Ideal candidates will have a customer service background, technical skills, and a reliable internet connection. The position offers competitive hourly compensation ranging from $21.25 to $27.88, plus opportunities for incentive compensation.

Qualifications

• Proven success in a customer-facing role.
• Technical expertise and capability to operate applications.
• Reliable Wi-Fi connection for work.

Responsibilities

• Connect with prospective students and guide them to suitable programs.
• Deliver top-notch customer experience from first contact through enrollment.
• Implement strategies to meet enrollment objectives.

Skills

Customer service skills

Proficiency in CRM systems

Technical troubleshooting

Adaptability to new technologies

Education

Some college coursework or degree

Job description

Cengage Group in Portland, Oregon, is seeking an Enrollment Representative to support prospective students in reaching their educational goals. Your responsibilities will include guiding students through the enrollment process and ensuring an excellent customer experience. Ideal candidates will have a customer service background, technical skills, and a reliable internet connection. The position offers competitive hourly compensation ranging from $21.25 to $27.88, plus opportunities for incentive compensation.