Enhanced Scheduler

Intermountain Healthcare; Salt Lake City (UT); Hybrid; USD 28,000 - 43,000; Full time

Job summary

Intermountain Healthcare seeks an Enhanced Scheduler to register and schedule patients across facilities, reviewing insurance benefits and costs, and gathering demographic and clinical data for efficient service. The role provides a single point of contact between referring offices and hospital sites, supporting smooth patient flow.

This position is mostly remote with at least one in-office day per month, requiring strong communication, empathy, and reliability to explain billing steps and

Qualifications

• Demonstrated excellent communication and interpersonal skills.
• Proven ability to manage multiple tasks and priorities in time-sensitive situations.
• Typing proficiency and basic computer skills required.

Responsibilities

• Registering and scheduling patients across Intermountain facilities.
• Reviewing insurance benefits, costs, and payment options with patients.
• Collecting demographic, clinical, and pre-information for scheduling and admission.
• Maintaining accurate notes and entering data into the scheduling system.
• Acting as liaison between physician offices and facility departments.

Skills

Excellent communication

Interpersonal skills

Multitasking

Time management

Decision making

Typing proficiency

Tools

Word processing

Spreadsheet

Email

Calendaring software

Database entry

Job description

Job Description:The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.Posting SpecificsBenefits Eligible: YesShift Details: Monday - Friday 9am-5:30pm, mostly remote with at least one day per month in office.Job EssentialsAccountable to verify accuracy of EMPI link.Identifies and reports possible Compromised Records or Identity Theft.Interacts with customer to gather and verify needed registration and scheduling information.Accurately inputs patient demographic, insurance, and essential scheduling and admission information into the appropriate database so that billing, reporting, and analysis by facility, corporate, state, and federal agencies can be performed.Comprehends and provides explanation of legal documents in accordance to regulatory requirements.Holds financial discussion with patient or representative which includes insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.Articulates billing process information and maintains the stats determined reasonable for position.Interacts between physicians, physician's office staff, and ancillary departments as needed in the interest of the patient to obtain orders and diagnosis for patients.Provides customers with information concerning examination content and pre-examination instructions including preps and timetables providing way-finding as needed.Coordinates appointments for patients between multiple locations in the system.Documents discussions with patients by entering detailed notes in the software, and ensures accurate record keeping for any follow up needed.Satisfies all Intermountain requirements regarding procedural, operational, and compliance training and updates.Greets patient/clients in person and on the phone while upholding Intermountain mission, vision, and values, responding with empathy and positive interpersonal skills.Maintains expected productivity, quality, and department standards.Tactfully handles difficult situations with unhappy customers applying Healing Commitment principles to achieve positive service recovery.May lead, mentor, and/or train new employees.Minimum QualificationsDemonstrated excellent communication and interpersonal skillsExperience managing multiple tasks or priorities.Demonstrated working knowledge of word processing, spreadsheet, email, and calendaring programs.Demonstrated typing proficiency.Demonstrated ability to work effectively in time sensitive situations.Demonstrated independent and critical decision making skills.Preferred QualificationsBilingual - Spanish speakingKnowledge of medical terminologyVersed in CPT/ICD codesTwo years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.Physical RequirementsInteract with others requiring the employee to communicate information.Operate computers and other office equipment requiring the ability to move fingers and hands.See and read computer monitors and documents.Location:Primary Childrens Outpatient ClinicWork City:Salt Lake CityWork State:UtahScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$20.35 - $30.97We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.