English Narrator/Guide

Roberts Hawaii, Inc.; Keaau (HI); On-site; USD 25,000 - 39,000; Full time

Job summary

A tour company in Hawaii is seeking a candidate to provide exceptional customer service during tours. Responsibilities include loading guests, narrating local history, and ensuring safety protocols are followed. Ideal candidates should have strong customer service skills and knowledge of Hawaiian history. This role may involve working in various weather conditions and requires teamwork and dependability.

Qualifications

• In depth knowledge of Hawaiian History and local flora and fauna.
• Handles customer questions and complaints politely and efficiently.
• Recognizes problems and makes timely decisions.
• Dependability and accountability: meets commitments, works independently, stays focused under pressure.
• Teamwork: collaborates to meet goals and fosters a team atmosphere.
• Job knowledge and adaptability: keeps knowledge current and understands company mission.

Responsibilities

• Gather and load guests onto vehicles.
• Execute tours in a timely manner.
• Provide educational and entertaining narratives.
• Provide educational, historical, and entertaining narratives pertaining to surrounding area(s)
• Relay pertinent safety protocols to guests on tour in relation to vehicle and areas on route
• Performs other related duties as assigned or requested

Skills

Customer Service

Knowledge of Hawaiian History

Decision Making

Dependability

Teamwork

Job description

Overview

This position is responsible for providing exceptional customer services to guests while on tour. Providing narration relative to the surrounding areas in an educational, historical, and entertaining manner.

Responsibilities

• Utilize manifests and/or name lists to gather and load guests onto vehicles
• Work in conjunction with driver(s) to execute tours in a timely manner
• Attend to guests while on tour
• Provide educational, historical, and entertaining narratives pertaining to surrounding area(s)
• Relay pertinent safety protocols to guests on tour in relation to vehicle and areas on route
• Performs other related duties as assigned or requested

Qualifications

• In depth knowledge of Hawaiian History and local flora and fauna.
• Customer Service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
• Decision Making / Judgment – Recognizes problems and responds, seeks input from others, makes timely decisions, can make difficult decisions in the face of adversity, and communicates decisions to others.
• Dependability – Meets commitments, works independently, accepts accountability, handles change, stays focused under pressure, and meets attendance/punctuality requirements.
• Job Knowledge – Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.
• Teamwork – Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Working Conditions

• Air-Conditioned vehicle
• Some time spent outdoors – may be exposed to wind and rain
• Light work- exerting up to 20 pounds of force on occasion, involves sitting most of the time
• Talking- must be able to convey detailed or important spoken instructions to fellow employees and guests
• Hearing-being able to receive detailed information through oral communication
• Worker not substantially exposed to adverse environmental conditions (such as in a typical or administrative work)
• Work is required to have close visual acuity to perform an activity such as viewing a computer terminal and preparing schedules and inputting data onto computers
• Potentially high stress and fast paced environment

The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EEO

EEO Employer/Vets/Disabled

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.