Engineering Technician - New Orleans

Serco; New Orleans (LA); On-site; USD 34,000 - 44,000; Full time

Job summary

Serco is seeking a Field Engineering Technician to support U.S. Navy Public Safety Systems at NAS JRB New Orleans. The role focuses on electronic security, access control, CCTV, alarm, and vehicle barrier systems to protect personnel and facilities.

Responsibilities include installation, preventive and corrective maintenance, diagnostics, and repairs in active environments. Local/regional travel up to 10% and DoD clearance readiness are expected.

Qualifications

• High School Diploma or GED.
• 2 years of experience in electronics, field maintenance, or security system support.
• Ability to read and interpret technical manuals, diagrams, and schematics.
• Experience troubleshooting electronic or electromechanical systems.
• Basic administrative skills including Microsoft Office (Word, Excel), Outlook, Teams, and ticketing/work order systems (e.g., Remedy).
• Ability to work independently in field environments with minimal supervision.
• Willingness to travel locally and regionally (up to 10%).

Responsibilities

• Install, maintain, troubleshoot, and repair electronic security and public safety systems including CCTV, access control, intrusion detection, and vehicle barrier systems.
• Document maintenance actions and coordinate parts replacement.
• Work with Navy and installation personnel to ensure system availability and mission readiness.

Skills

Electronics troubleshooting

Field maintenance

Reading schematics

Microsoft Office

Independent worker

Willingness to travel

Education

High School Diploma or GED

Tools

Remedy ticketing

Video surveillance hardware

Job description

Position Description & Qualifications

Field Engineering Technician – Public Safety Systems

Serco is hiring a Field Engineering Technician to support U.S. Navy Public Safety Systems (PSS) at Naval Air Station Joint Reserve Base New Orleans (NAS JRB New Orleans). This role supports mission‑critical electronic security and physical protection systems including access control, surveillance, and perimeter barrier infrastructure that protect personnel, facilities, and operational readiness.

This position operates within a stable long‑term U.S. Navy / DoD mission support environment under an established federal contract.

Job Responsibilities

This role is responsible for the installation, maintenance, troubleshooting, and repair of electronic security and public safety systems including CCTV and video surveillance systems, access control systems and card readers, intrusion detection and alarm systems, mass notification and emergency alert systems, Access Control Points (ACP) and Entry Control Points (ECP), and vehicle barrier systems including hydraulic gates, crash‑rated barriers, and electromechanical bollards.

Work includes preventive maintenance, corrective maintenance, diagnostics, and repair of electronic and electromechanical systems in active operational environments. The technician will also document maintenance actions, coordinate parts replacement, and work directly with Navy and installation personnel to ensure system availability and mission readiness.

To Be Successful In This Role, You Will Have

• Ability to obtain and maintain a DoD Secret clearance
  • U.S. Citizenship required
• High School Diploma or GED
• 2 years of experience in electronics, field maintenance, or security system support
• Ability to read and interpret technical manuals, diagrams, and schematics
• Experience troubleshooting electronic or electromechanical systems
• Basic administrative skills including proficiency with Microsoft Office (Word, Excel), Outlook, Teams, and ticketing/work order systems (e.g., Remedy)
• Ability to work independently in field environments with minimal supervision
• Willingness to travel locally and regionally (up to 10%)

Additional Desired Experience And Skills

• Experience in one or more of the following is highly desirable:
  • Military electronics maintenance or technical maintenance roles, physical security systems such as CCTV, alarms, and access control systems, Access Control Points (ACP) and Entry Control Points (ECP), vehicle barrier systems including hydraulic gates, bollards, and crash‑rated perimeter security systems, low‑voltage electrical systems, or field service technician roles in military, aircraft, airport, industrial, or other mission‑critical environments.
• Active Secret security clearance

Candidates with experience in comparable DoD, federal, military, or large-scale commercial security environments are encouraged to apply. Relevant experience may include electronic security systems, CCTV, access control, intrusion detection, perimeter security, or vehicle barrier systems, along with transferable technical skills, certifications, and hands‑on maintenance training.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range

Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.

The application window for this position is for no more than 60 days.