Engineering Support Specialist

Consulting Solutions; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Consulting Solutions in Durham, NC seeks an organized administrative professional to assist management with printing, routing, creating or editing reports, calendars, schedules, notes, mail and presentations. You will support databases, charts and graphs and coordinate with Designers and customers to keep projects on track.

Responsibilities include entering projects into the work management system, preparing work orders, coordinating with stakeholders on outages and schedules, and generating

Qualifications

• Must have good communication skills.
• Experience entering projects into a work management system and preparing work orders.

Responsibilities

• Assists management with printing, routing, creating or editing reports, calendars, schedules, notes, mail, newsletters, materials, supplies, presentations, databases, charts and graphs.
• Verifies/completes dependencies in the work management system prior to releasing jobs.
• Maintains communications for Designers and customers regarding outages, schedules, CIAC, invoices and other project details.
• Compiles, reviews and prints reports from the work management system as needed.
• Contacts customers to confirm project details and schedules.

Skills

Good communication skills

Tools

Work management system

Job description

Assists management as directed with printing, routing, creating, or editing reports, calendars, schedules, notes, mail, newsletters, materials, supplies, presentations, databases, charts, graphs, etc

• Enters projects as requested into the work management system using Designer field notes, templates, or other methods.
• Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
• Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
• Copies/translates sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial).
• Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)
• Verifies/completes the dependencies in the work management system prior to releasing job(s).
• Assists Designer with updating work management system for status, project comments, or customer comments and contact information.
• Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
• Compiles, reviews, and prints reports from work management system as needed
• Contacts customers to confirm project details and schedules
• Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
• Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed
• Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.
• Prepares for and provides storm support as needed

Systems/Tools:

Must have good communication skills

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: [e-mail].