Engineering Supervisor

Pyramid Burlington Management; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Maintenance Engineering Supervisor to oversee the maintenance department across our Arlo Wynwood property in Miami. You will ensure the working order of all mechanical equipment, lead the maintenance team, and manage preventative maintenance, asset protection, and safety systems.

The role requires strong supervisory skills, experience in hotel operations, and a passion for service excellence.

Qualifications

• Strong background in hotel/resort maintenance.
• Customer service mindset and guest focus.
• Motivated, proactive and detail oriented.

Responsibilities

• Responds to guest maintenance requests and resolves needs efficiently.
• Oversees hiring, promotions in Property Operations.
• Trains, motivates and supports subordinate staff to ensure quality service.
• Counsels, coaches, disciplines, and documents staff performance.
• Directs and supervises staff in Property Operations; sets schedules.
• Monitors budget analytics, capital plans, and purchasing system.
• Coordinates with outside contractors and ensures proper use of EMS and safety systems.

Skills

Maintenance engineering

Leadership

Customer service

Detail oriented

Tools

EMS systems

Life safety systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Arlo Wynwood, a vibrant property in the Pyramid Global Hospitality portfolio located in the heart of Miami's Wynwood neighborhood. Featuring 217 guest rooms and 14,000 sq ft of meeting and event space, the hotel reflects the creative energy of its surroundings through an eclectic design and a strong connection to Wynwood's renowned arts and culture scene.

At Arlo Wynwood, team members have the opportunity to work within a dynamic operation featuring a destination restaurant, three bars, a café, rooftop pool and bar, and a variety of meeting and event spaces. This diverse environment creates opportunities to build experience across multiple areas of hospitality while contributing to the welcoming, community‑focused atmosphere that defines the property.

As part of Pyramid Global Hospitality, you'll join a People First culture that values collaboration, professional development, and opportunities for growth.

What you will have an opportunity to do:

We are looking for a someone with a strong background in hotel/resort maintenance, has a passion for providing customer service, is highly motivated, and detail oriented to join our team as a Maintenance Engineering Supervisor . This individual assists with providing oversight of the maintenance department and is responsible for ensuring the working order of all mechanical equipment as well as repair and maintenance of the property. The primary focus is on engineering operations, including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance, and asset protection. This person will organize staff and contractors, and oversee the completion of the maintenance needs. You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude.

If you have experience in leading a Maintenance program and team, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property!

Your role:

• Responds to guest's maintenance requests and questions and resolves their need efficiently.
• Responsible for the hiring of new employees and recommends promotions in Property Operations.
• Responsible for training, motivating and supporting subordinate staff to ensure quality service.
• Counsels, coaches, disciplines, and documents performance of staff.
• Recognizes and rewards superior performance.
• Directs and supervises the staff in Property Operations.
• Sets work schedules for staff according to skill and workload level.
• Organizes and participates in meetings and maintains records and data pertaining to Property Operations.
• Participates in the development and monitoring of budget analysis and capital plans.
• Develops and monitors engineering supplies, parts, inventories, and administers the purchase order system.
• Coordinates with outside contractors.
• Responsible for correct use of office equipment, EMS systems and Life Safety Syst