Engineering Student Success Center Administrative Support Coordinator

San Jose State University; San Jose (CA); On-site; USD 55,978 - 59,404; Full time

Benefits offered by this job

Comprehensive benefits package worth 30-35% of base salary

Job summary

San Jose State University is seeking an Administrative Support Coordinator II for the Engineering Student Success Center. This position is crucial for the efficient day-to-day management of the center, providing administrative support and serving as a key contact for students and staff.

The ideal candidate should possess excellent communication skills, be organized, and have three years of relevant experience. The salary range is $5,016 to $5,323 per month, along with a comprehensive benefits package.

Qualifications

• 3 years of related office work experience.
• Experience in a student services environment in higher education.

Responsibilities

• Coordinate daily administrative operations.
• Manage calendars and advising appointments.
• Coordinate procurement activities.
• Supervise, schedule, and train student assistants.
• Maintain department website and communications.
• Respond to inquiries regarding university resources.

Skills

Excellent written, verbal, and interpersonal communication skills

Ability to communicate professionally with diverse populations

Knowledge of office administration practices

Proficiency with Microsoft Office

Strong analytical and problem-solving skills

Ability to maintain confidentiality

Strong attention to detail

Education

Completion of a high school program or technical/vocational program

Three years of related office work experience

Tools

Microsoft Office

CMS/PeopleSoft

HTML formatting

Job description

Job Summary

The Engineering Student Success Center (ESSC) Administrative Support Coordinator provides comprehensive administrative and operational support for the Student Success Center, ensuring the efficient day‑to‑day operation of the center while serving as the primary point of contact for students, faculty, staff, and visitors. Working independently under general supervision, this position coordinates front‑desk operations, manages calendars, maintains department communications and website content, supports budgeting and procurement activities, and coordinates events and special projects. The role also provides administrative support to center leadership, supervises student assistants, and contributes to a welcoming, responsive, and student‑centered environment that supports the College of Engineering's student success initiatives.

Key Responsibilities

• Coordinate daily administrative and front‑desk operations, providing exceptional customer service to students, faculty, staff, and visitors.
• Manage calendars, advising appointments, room reservations, travel arrangements, and meeting logistics for center leadership and staff.
• Coordinate procurement activities, reconcile purchases, maintain office supplies, and assist with budget monitoring.
• Supervise, schedule, train, and monitor student assistants, including approving timesheets and coordinating front‑desk coverage.
• Maintain and update the department website, digital communications, social media content, and promotional materials.
• Prepare correspondence, reports, mailings, newsletters, flyers, and other communications supporting center operations and events.
• Maintain records, filing systems, data, and reports while ensuring accuracy, confidentiality, and compliance with university policies.
• Respond to inquiries regarding university resources, academic policies, and student services, referring complex issues to appropriate staff.
• Coordinate and provide administrative support for special events, orientations, workshops, receptions, and college‑wide activities.
• Support onboarding activities for new staff and perform special projects and other administrative duties as assigned.

Knowledge, Skills & Abilities

• Excellent written, verbal, and interpersonal communication skills with a strong customer service focus.
• Ability to communicate professionally and effectively with diverse populations and stakeholders.
• Knowledge of office administration practices, business writing, grammar, and correspondence preparation.
• Proficiency with Microsoft Office and the ability to learn and utilize enterprise systems, databases, web content management systems, and related software.
• Ability to organize multiple priorities, manage calendars, coordinate events, and maintain accurate records.
• Strong analytical, problem‑solving, and sound decision‑making skills.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Ability to interpret and apply university policies, procedures, and administrative guidelines.
• Strong attention to detail with the ability to produce accurate work in a fast‑paced environment.
• General awareness of emerging technologies, including artificial intelligence (AI), and willingness to use them responsibly and ethically.

Required Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents.
• Three years of related office work experience.

Preferred Qualifications

• Demonstrated experience with software applications such as word processing, spreadsheet manipulation, database management, and HTML formatting, desktop publishing, graphic design, Internet, and email browser.
• Demonstrated experience with CMS/PeopleSoft and EAB Navigate/Spartan Connect.
• Demonstrated experience composing correspondence and reports.
• Experience working in student services environment in higher education.
• Demonstrated experience working effectively with individuals from varied backgrounds, including students with diverse educational and socioeconomic experiences.

Compensation

Classification: Administrative Support Coordinator II

Anticipated Hiring Range: $5,016/month - $5,323/month (Step 8 - Step 10)

CSU Salary Range: $4,367/month - $6,362/month (Step 1 - Step 20)

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Equal Employment Statement

San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.