Engineering - SPARC - ServiceNow Workflow Developer - Associate - Draper Draper · · Associate

Goldman Sachs Bank AG; Draper (UT); On-site; USD 100,000 - 130,000; Full time

Job summary

Goldman Sachs seeks an experienced ServiceNow Workflow Developer based in Draper, Utah. In this role, you'll implement and customize solutions within the ServiceNow platform, manage technical tasks, and collaborate with clients for optimum service delivery. A bachelor's degree in Computer Science or related field is essential, along with strong problem-solving and project management skills. Join a leading firm known for its commitment to excellence and innovation.

Benefits

Healthcare & Medical Insurance

Generous vacation entitlements

Financial support for higher education

Medical advocacy service

On-site fitness centers

On-site child care centers

Qualifications

• 8+ years of ServiceNow experience required.
• Experience in development and implementation is crucial.
• Strong problem analysis and communication skills needed.

Responsibilities

• Plan and execute technical tasks related to ServiceNow integration.
• Provide software coding and customization.
• Collaborate with clients for requirement gathering.

Skills

ServiceNow platform experience

Incident management

Problem management

Change management

Knowledge management

Custom application development

Analytical skills

Effective communication

Project management

Client collaboration

Education

Bachelor's Degree in Computer Science

Job description

Engineering - SPARC - ServiceNow Workflow Developer - Associate - Draper location_on Draper, Utah, United States

WHO WE ARE

Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals.
Founded in 1869, it is one of the oldest and largest investment banking firms. The firm is headquartered in New York and maintains offices in London, Bangalore, Frankfurt, Tokyo, Hong Kong and other major financial centres around the world.
We are committed to growing our distinctive Culture and holding to our core values which always place our client's interests first. These values are reflected in our Business Principles, which emphasise integrity, commitment to excellence, innovation and teamwork.

BUSINESS UNIT OVERVIEW

The SPARC team part of Enterprise Technology Operations provide Integration and Automation services to the Application Support groups in a unified approach to cutting-edge systems and processes that form the core of our key business, sharing best practices while providing a critical mass to help drive transformation. The team is reasonable for developing and integrating business solutions leveraging Service Now Platform. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

RESPONSIBILIITES
As an Application Developer for the ServiceNow team, you will have the following responsibilities.
• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
• Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
• Own and drive enhancements to improve reliability and performance of existing solutions
• Analysing risks, gaps in the existing environment/applications and resolve them
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform
• Collaborating with clients in requirement gathering and providing multiple logical solutions
• Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
• Build/improve run books for quality documentation and auditing purpose
• Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team

SKILL / EXPERIENCE

• 8+ years of ServiceNow platform experience preferably in development and implementation
• Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
• Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow
• Hands on experience on development of custom scoped applications
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
• Hands on experience on working with Rest API’s
• A fair understanding of MID Server Configuration, CMDB, discovery and asset management
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow
• Demonstrated success at delivery of assignments with tight deadline.
• Ability to work independently, but strong team player with experience of working as part of a global team.
• Self-starter mind set with the ability to share ideas, identify and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision
• Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• Answer “how to” technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation

QUALIFICATIONS

• Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field
• Financial Service domain knowledge whilst, not a pre-requisite is desirable
  

YOUR CAREER

Goldman Sachs is a meritocracy where you will be given all the tools to help you develop. At Goldman Sachs, you will have access to excellent training programmes designed to improve multiple facets of your skills portfolio. Our in-house training programme, ‘Goldman Sachs University’ offers a comprehensive series of courses that you will have access to as your career progresses.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.