Engineering Services and Software Administrator

MillerKnoll; Zeeland (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

MillerKnoll is seeking an Engineering Services and Software Administrator to oversee the Product Development computing environment. You will drive Creo/Windchill administration, data integrity, and system integration across Engineering, IT, and Manufacturing. Collaboration with teams is essential for success.

You will coordinate software lifecycle, provide training, and lead continuous improvement efforts. A strong foundation in Creo/Windchill and related tools, plus a degree, is required.

Qualifications

• Bachelor's degree in a related technical field or equivalent experience.
• Minimum of 4 years of professional experience using PTC Creo and Windchill.
• Experience with CAM and FEA is preferred but not required.
• Proficiency in computer hardware, software installation, and system integration.
• Knowledge of Windows; Linux and macOS familiarity is a plus.
• Strong analytical and communication skills; ability to train others.

Responsibilities

• Structure, test, and implement Creo software updates in coordination with IT deployment automation.
• Maintain Creo configurations, including end-user settings and publishing standards.
• Administer Windchill environments, including contexts, user access, and group permissions.
• Maintain Windchill libraries (materials, templates, UDFs, symbols, tables).
• Develop and enforce Windchill workspace hygiene standards.
• Manage SolidWorks installations and integration with Windchill Workgroup Manager.
• Support Product View drawing database processes, including publishing and automation.
• Partner with IT to maintain engineering workstation builds and configurations.

Skills

Customer-centric mindset

Communication

Training能力

Problem solving

Education

Bachelor's degree in a related technical field

Tools

PTC Creo

Windchill

SolidWorks

Ansys

Moldflow

Job description

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Position Summary

The Engineering Services and Software Administrator is responsible for the administration, maintenance, and continuous improvement of the Product Development computing environment. This role is critical in advancing the organization's transition from a drawing-centric to a data-centric engineering model, enabling integration with downstream product lifecycle, manufacturing, and business systems. The position operates across three core dimensions: People, Performance, and Projects, and requires close collaboration with Engineering, IT, Manufacturing, and enterprise systems teams.

Key Responsibilities

Engineering Systems Administration

• Structure, test, and implement Creo software updates in coordination with IT deployment automation
• Maintain Creo configurations, including end-user settings and publishing standards
• Implement and monitor Creo data quality tools and associated metrics
• Administer Windchill environments, including contexts, user access, and group permissions
• Maintain Windchill libraries (materials, templates, UDFs, symbols, tables)
• Develop and enforce Windchill workspace hygiene standards
• Manage SolidWorks installations and integration with Windchill Workgroup Manager
• Support Product View drawing database processes, including publishing and automation
• Partner with IT to maintain engineering workstation builds and configurations

Data Management & Process Integrity

• Ensure synchronization and integrity between Product View drawing database and Windchill-managed source data
• Promote use of configuration over customization in enterprise PLM solutions
• Maintain engineering software compatibility matrix across platforms
• Support downstream consumption of engineering data across business processes

Collaboration & Cross-Functional Support

• Coordinate with Engineering Systems Manager on software lifecycle management
• Support engineering simulation tools (e.g., Ansys, Moldflow) as needed
• Coordinate integration of 3D scanning and additive manufacturing workflows
• Facilitate collaboration across Product Development, IT, and Manufacturing teams

Training & Knowledge Management

• Coordinate and manage training for Creo and Windchill users
• Document company-specific Creo and Windchill standards, best practices, and procedures
• Support onboarding and continuous skill development of engineering staff
• Promote knowledge transfer and self-sufficiency within the user community

Continuous Improvement & Project Execution

• Develop detailed project plans (scope, milestones, resources, timelines, impacts)
• Support Engineering Services continuous improvement initiatives
• Drive adoption of scalable, standardized, and maintainable solutions
• Maintain accurate project status reporting and metrics

Performance & Operational Excellence

• Deliver high-quality services aligned with SLA commitments
• Monitor and improve system performance and process efficiency
• Maintain accurate reporting and performance metrics
• Contribute to departmental financial and operational objectives

Professional Expectations

• Demonstrate a strong customer-centric mindset
• Actively participate in performance management and goal setting (SMART goals)
• Engage in continuous learning and cross-functional skill development
• Maintain proactive communication with leadership and stakeholders
• Bachelor's degree in a related technical field (e.g., Computer Science, Engineering) or equivalent experience
• Minimum of 4 years of professional experience using PTC Creo and Windchill
• Experience with CAM and FEA is preferred but not required
• Proficiency in computer hardware, software installation, and system integration
• Experience with wired and wireless Ethernet networks
• Current knowledge of Microsoft Windows operating systems; familiarity with Linux and macOS is a plus
• Strong conceptual, analytical, teaching, and communication skills
• Ability to provide one‑on‑one technical instruction and support
• Ability to deliver training to groups in both online and in‑person environments
• Demonstrated resourcefulness and problem‑solving ability

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E‑Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at