Engineering Published: 4 Dec 2024 Field Service Technician Various locations

Sandvik Group; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their innovative team. This role is pivotal in providing exceptional technical support and expertise to clients, ensuring that their needs are met with precision. You will engage in pre-sales and post-sales activities, contributing to customer satisfaction through effective training and troubleshooting. If you are passionate about technology and customer service, and eager to work with cutting-edge solutions in the manufacturing sector, this opportunity is perfect for you. Join a forward-thinking company committed to quality and sustainability in its operations.

Qualifications

• 3+ years in technical support or field service role.
• Strong analytical thinking and problem-solving abilities.

Responsibilities

• Analyze customer needs and recommend effective solutions.
• Develop and deliver training sessions for partners and customers.
• Collaborate with engineers to tailor offerings to customer requirements.

Skills

Analytical Thinking

Problem-Solving

Communication Skills

Education

Bachelor's degree in Engineering

Tools

Computer-Aided Manufacturing (CAM)

Job description

• Denver, Colorado, United States of America

Join Our Team as a Field Service Technician! (Software Engineer)

About the Role: Are you passionate about technology and customer service? As a Field Service Technician at Sandvik SMS, you'll be at the forefront of providing top-notch technical support and expertise to our valued customers. You'll play a key role in both pre-sales and post-sales activities, ensuring our products and services exceed customer expectations. Your work will directly contribute to maximizing the benefits our clients derive from our innovative solutions.

About Sandvik TDM: Sandvik Tool Data Management (Software division) is a leading division within Sandvik SMS, dedicated to advancing the world through (Software) engineering excellence. Our mission is to drive innovation and digitalization, enhancing productivity, efficiency, and sustainability in the manufacturing industry. We are committed to customer focus, continuous improvement, and ethical business practices. Our core values—Customer Focus, Innovation, Fair Play, and Passion to Win—guide us in delivering exceptional solutions and services that meet the evolving needs of our clients. Join us in our journey to shape the future of manufacturing with cutting-edge technology and a strong commitment to quality and sustainability.

Key Responsibilities:

• Analyze & Advise: Understand customer technical needs and recommend effective solutions.
• Train & Educate: Develop and deliver comprehensive training sessions for partners and customers.
• Troubleshoot & Resolve: Address and solve technical issues during and after product implementation.
• Collaborate: Work closely with hardware, software, and systems design engineers to tailor our offerings to customer requirements.
• Develop & Test: Create test applications for modules, including customer-specific components.

What We’re Looking For:

• Education: Bachelor's degree in Engineering (and software engineering) or a related field.
• Experience: At least 3 years in a technical support or field service role.
• Skills: Strong analytical thinking, problem-solving abilities, and excellent communication skills.
• Language: Full professional proficiency in English.

Preferred Qualifications:

• Experience with computer-aided manufacturing (CAM).
• Proficiency in hardware installations and maintenance.
• Proficiency in software installations and maintenance.
• Background in sales support and software product training.
• Familiarity with developing proposals and exploration activities.