Engineering Project Manager

Hoffman & Hoffman, Inc.; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

ESOP employee-owned

Job summary

Hoffman Hydronics is seeking an Inside Sales Engineer/Engineering Project Manager to act as the hub between customers, outside sales, and manufacturers, guiding boiler, steam, and hydronic projects from quote through delivery.

You will manage quotes and orders in NetSuite, coordinate deliveries, troubleshoot technical questions, and maintain project schedules while developing manuals and collaborating with manufacturers.

Qualifications

• 2+ years in inside sales, account management, or customer-facing roles.
• Experience with HVAC, hydronics, boilers, or industrial products preferred.
• Bachelor’s degree preferred, but equivalent experience considered.

Responsibilities

• Serve as primary contact for assigned customer accounts on products, pricing, and orders.
• Manage order entry in CRM/ERP (NetSuite) from quotes to returns.
• Coordinate deliveries and logistics for on-time shipments of boilers, steam packages, pumps, and hydronic equipment.
• Respond to inbound calls and emails, troubleshoot basic questions on hot water, steam, and hydronic systems.
• Maintain project schedules, quotes, and submittals in the management system.
• Research upcoming projects and perform takeoffs for hydronic and steam applications.
• Develop Installation, Operation, and Maintenance manuals for customer guidance.
• Collaborate with manufacturers to resolve issues and support starts.
• Continue expanding technical knowledge across product lines.

Skills

Inside Sales

Account Management

Customer Service

HVAC Knowledge

CRM Proficiency

Education

Bachelor's degree

Tools

NetSuite

Job description

Hoffman Hydronics: Inside Sales Engineer/Engineering Project Manager

Are you naturally curious about how things work, are a strong communicator, and motivated by helping customers succeed? If working with hydronic HVAC solutions while building long-term customer relationships is your FLOW, then check out this Inside Sales opportunity at Hoffman Hydronics!

Hoffman Hydronics provides hydronic HVAC and engineered plumbing solutions—including boilers, water heaters, pumps, flow control, and steam products—as part of the Hoffman family of companies.

What you’ll do

In this Inside Sales Engineer/Engineering Project Manager role, you will be a key hub between customers, outside sales, and manufacturer partners, helping drive boiler, steam, and hydronic projects from quote through delivery and closeout.

You will:

• Serve as a primary point of contact for assigned customer accounts, responding quickly to questions about products, pricing, and order status for boilers, steam equipment, pumps, and related hydronic components.
• Manage the order entry process in CRM/ERP (including NetSuite), from quotes and orders to returns and warranty items, with a focus on accuracy and code-compliant equipment selections.
• Coordinate product deliveries and logistics to ensure accurate and on-time shipment of boilers, steam packages, pump skids, and other hydronic equipment.
• Act as the first responder for inbound customer calls and emails, troubleshooting basic questions related to hot water, steam, and hydronic systems and routing complex issues to outside sales or manufacturers.
• Keep job lists, quote records, and project schedules up to date in the quote/project management system.
• Use industry databases to research upcoming projects and perform preliminary takeoffs for hydronic and steam applications (e.g., boiler plants, heating hot water systems, and process steam).
• Maintain project timelines and documentation, including submittals, customer acknowledgements, delivery schedules, IOMs, and project closeout packages for boiler and hydronic projects.
• Develop Installation, Operation, and Maintenance manuals so customers have clear instructions for operating and maintaining their boilers, steam systems, and hydronic equipment.
• Collaborate closely with manufacturers to resolve product and project issues, support equipment start-ups, and help coordinate warranty-related work on boilers and steam/hot water systems.
• Continuously build your technical knowledge of Hoffman Hydronics’ product lines and applications across boilers, steam products, pumps, water heaters, and flow control, while upholding our Core Values in all interactions.

What you bring

• 2+ years’ experience in an inside sales, account management, or similar customer-facing role; experience with HVAC, hydronics, boilers, or industrial/technical products is preferred but not required.
• Strong communication skills and a natural ability to build trust and long-term relationships with contractors, engineers, and facility teams.
• High attention to detail, strong organizational skills, and the ability to manage multiple projects and deadlines in a fast-paced environment.
• Technical aptitude and curiosity—you are comfortable learning how hydronic and steam systems work and how equipment like boilers, pumps, and heat exchangers fit into a building’s HVAC design.
• Solid time management skills and follow-through; you take ownership of tasks and see them through.
• Proficiency with business software and order-entry systems (CRM/ERP), and the ability to learn new tools quickly.
• A sincere desire to help others and be part of a collaborative, values-based, employee-owned team.

A bachelor’s degree is preferred but not required; equivalent experience in inside sales, account management, or account support for technical products will be considered.

Why you’ll love working here

Hoffman Hydronics is 100% employee-owned through an Employee Stock Ownership Plan (ESOP), giving team members an ownership stake and a direct connection to the company’s long-term success. As part of the broader Hoffman family of companies, you

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Frequently
• Handling/Fingering: Frequently
• Bending: Frequently
• Pushing/Pulling 12 lbs or less: Frequently
• Lifting/Carrying 10 lbs or less: Frequently\
• Lifting/Carrying 11-20 lbs: Occasionally
• Reaching Outward: Occasionally
• Reaching Above Shoulder: Occasionally
• Squatting/Kneeling: Occasionally

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Hydronics.

No phone calls or drop-ins please.

EEO Employer/Vets/Disabled