Engineering Program Manager, Search Quality and Infrastructure, Apple Services Engineering

Apple Inc.; Santa Clara (CA); On-site; USD 141,800 - 258,600; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock options

Educational reimbursement

Discretionary bonuses

Job summary

Apple Inc. is seeking a Senior Engineering Program Manager for their Santa Clara location to lead cross-functional teams and build machine learning products. The ideal candidate will have over 8 years of experience in this field, specifically in driving large scale machine learning-driven programs. Knowledge of software development and excellent program management skills are essential. The position offers a competitive salary range between $141,800 and $258,600, alongside comprehensive benefits including medical coverage and employee stock purchase options.

Qualifications

• 8+ years of experience in driving large scale program building machine learning powered products.
• 3+ years experience bringing a product from concept to completion, ideally working on machine-learning features.
• Excellent program management skills including program structuring and managing multiple work streams.

Responsibilities

• Drive End‑to‑End program execution across multiple teams.
• Align stakeholders and maintain execution transparency.
• Manage technical dependencies and system integration.

Skills

Program management

Machine learning

Leadership

Communication

Problem-solving

Education

Bachelor’s or Master’s degree in Computer Science

Job description

Engineering Program Manager, Search Quality and Infrastructure, Apple Services Engineering

Santa Clara, California, United States. Machine Learning and AI.

We’re looking for a Senior Engineering Program Manager with a strong track record of building search infrastructure and delivering search products with world knowledge answering features using innovative technologies upon an aggressive timeline. The program manager will lead a large cross functional project to help improve Apple’s over 1 billion customers experience. The role will work with world level deep learning and AI engineers applying groundbreaking AI technologies including Large Language Models to enable exciting new user experiences and continue improving quality for shipped features.

Description

• Drive consensus across multiple groups with varying opinions & needs. Influence entire teams around a common purpose and drive conference on the plan of execution.
• Create and manage project schedules with clear dependencies, critical path and systematic methodology to communicate status.
• Proactively identify and manage risks, close gaps and re‑plan as needed.
• Keep teams on critical path with efforts to minimize distractions.
• Provide clear, timely and objective communication, including regular program status updates and one‑off reviews as needed to executive team.
• Keep an eye on any potential gaps across dependency teams and proactively promote regular communications on common source of truth.
• Proactive and regular insurance of alignments across all stakeholder teams when new factors arise.
• Lead measurements to help team understand and measure success, including quality, usage scale and other key KPIs.
• Advocate for user and company values when leading team to convergence on key open questions.
• Lead early feedback collection from internal dogfooding during feature convergence, drive team to address feedback in feature iterations.
• Advocate for quality and user experience, using both quantitative and qualitative data.
• Reflect on how the team operates, proactively propose and implement new ways to enable more effective processes & delivery of results.

Responsibilities

• Drive End‑to‑End program execution across multiple teams.
• Align stakeholders and maintain execution transparency.
• Manage technical dependencies and system integration.
• Drive continuous improvement and operational excellence.

Minimum Qualifications

• 8+ years of experience in driving large scale program building machine learning powered products.
• 3+ years experience bringing a product from concept to completion, ideally working on machine‑learning features and/or sophisticated backend and front‑end systems.
• Deep understanding of software development for machine‑learned products and services, and how analytics and evaluation data can help improve those products.
• Excellent program management skills including program structuring and managing multiple work streams interdependently.
• Bachelor’s or Master’s degree in Computer Science, or related field and equivalent experience.

Preferred Qualifications

• 8+ years experience in delivering search and generative answer quality improvements is a plus.
• Strong ability to deal with ambiguities, drive disambiguation and clarities, shepherd multiple teams to meet aggressive timeline.
• Experience orchestrating the delivery of multiple significant client/server software products requiring large organizations (100+) across teams to execute.
• Strategic and results‑driven mindset focusing on driving what matters.
• Strong leadership skills, including conflict resolution, negotiation, courage to take risks when needed.
• Strong adaptability and agility in making adjustments to project strategy and plan with evolving situations.
• Strong problem‑solving skills with attention to details.
• Solid knowledge of technical system architecture and systems design tradeoffs.
• Strong desire to learn, aptitude for problem solving, and the ability to make sophisticated trade‑offs.
• Self‑motivated and proactive, with demonstrated creative and critical thinking capabilities required to forge a path to success.
• Strong ability to communicate abstract ideas clearly, manage comprehensive yet succinct project status update to all levels of audience, both verbally and in written forms.

At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $141,800 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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