Engineering Program Manager II IS - Voice Services - Remote

Providence Health & Services; Oregon (WI); On-site; USD 45,000 - 76,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) savings plan with employer matching

Paid parental leave

Vacation and holiday pay

Job summary

Providence Health & Services is looking for an Engineering Program Manager to design solutions that enhance caregiver experiences. The role involves lifecycle collaboration with engineering and business stakeholders, caregiver engagement, and service management. Qualified candidates should have a Bachelor's degree in a relevant field and a minimum of three years of contact-center experience. Experience in healthcare is preferred. Comprehensive benefits are provided, including medical, dental, and a 401(k) savings plan.

Qualifications

• Bachelor's Degree in a relevant field or equivalent experience.
• Minimum of 3 years of related contact-center experience.
• Experience in a healthcare environment is preferred.

Responsibilities

• Work with engineering to define and design solutions.
• Collaborate with business stakeholders and caregivers.
• Manage releases and establish solution identity.

Skills

Contact-center experience

Collaboration with engineering

Solution design

Healthcare experience

Education

Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, or Engineering

Job description

Engineering Program Manager

The Engineering Program Manager will work with engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. Responsibilities span the lifecycle of the solution or service, collaborating with engineering and business stakeholders, engaging with caregivers, defining solutions, managing releases, establishing the solution’s identity in the ecosystem, and connecting with and supporting the caregiver community.

Required Qualifications

• Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience.
• Minimum of 3 or more years of related contact‑center experience.

Preferred Qualifications

• Experience in a healthcare environment.

Salary (Location‑Based)

• AK: Anchorage – Min $48.27, Max $76.22
• AK: Kodiak, Seward, Valdez – Min $50.32, Max $79.45
• California: Humboldt – Min $50.32, Max $79.45
• California: All Northern California – Min $56.46, Max $89.13
• California: All Southern California – Min $50.32, Max $79.45
• California: Bakersfield – Min $50.32, Max $79.45
• Montana: Except Great Falls – Min $38.86, Max $61.36
• Montana: Great Falls – Min $36.82, Max $58.13
• New Mexico – Min $38.86, Max $61.36
• Oregon: Non‑Portland Service Area – Min $45.00, Max $71.05
• Oregon: Portland Service Area – Min $48.27, Max $76.22
• Texas – Min $36.82, Max $58.13
• Washington: Western – Min $50.32, Max $79.45
• Washington: Southwest – Min $48.27, Max $76.22
• Washington: Tukwila – Min $50.32, Max $79.45
• Washington: Eastern – Min $42.96, Max $67.82
• Washington: Eastern – Min $45.00, Max $71.05

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, medical, dental, and vision health coverage, life insurance, disability insurance, paid parental leave, vacation, holidays, health‑issues leave, voluntary benefits, and well‑being resources. Additional compensation such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, and bonus opportunities may also be available.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.