Engineering Program Manager II IS - Voice Services - Remote

Providence Health & Services; Irvine (CA); On-site; USD 69,320 - 122,785; Full time

Benefits offered by this job

401(k) savings plan with employer matching

Medical, dental, and vision health coverage

Paid parental leave

Vacation and holidays

Life and disability insurance

Job summary

Providence Health & Services is hiring an Engineering Program Manager in Irvine, California. This role involves defining and designing solutions that enhance caregiver experiences. Candidates should have a Bachelor's Degree related to engineering fields and at least 3 years of experience in a contact center. Preferred applicants will have experience in a healthcare environment. The comprehensive benefits package includes retirement plans, medical coverage, paid leave, and additional compensatory opportunities.

Qualifications

• Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent.
• Minimum of 3 years of related contact-center experience.

Responsibilities

• Define and design solutions and services that delight caregivers.
• Collaborate with engineering and business stakeholders.
• Engage with caregivers and support the caregiver community.

Skills

Computer Engineering

Computer Science

Mathematics

Engineering

Education

Bachelor’s Degree in relevant field

Job description

Engineering Program Manager

The Engineering Program Manager will work with engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. Responsibilities span the lifecycle of the solution or service, collaborating with engineering and business stakeholders, engaging with caregivers, defining solutions, managing releases, establishing the solution’s identity in the ecosystem, and connecting with and supporting the caregiver community.

Required Qualifications

• Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience.
• Minimum of 3 or more years of related contact‑center experience.

Preferred Qualifications

• Experience in a healthcare environment.

Salary (Location‑Based)

• AK: Anchorage – Min $48.27, Max $76.22
• AK: Kodiak, Seward, Valdez – Min $50.32, Max $79.45
• California: Humboldt – Min $50.32, Max $79.45
• California: All Northern California – Min $56.46, Max $89.13
• California: All Southern California – Min $50.32, Max $79.45
• California: Bakersfield – Min $50.32, Max $79.45
• Montana: Except Great Falls – Min $38.86, Max $61.36
• Montana: Great Falls – Min $36.82, Max $58.13
• New Mexico – Min $38.86, Max $61.36
• Oregon: Non‑Portland Service Area – Min $45.00, Max $71.05
• Oregon: Portland Service Area – Min $48.27, Max $76.22
• Texas – Min $36.82, Max $58.13
• Washington: Western – Min $50.32, Max $79.45
• Washington: Southwest – Min $48.27, Max $76.22
• Washington: Tukwila – Min $50.32, Max $79.45
• Washington: Eastern – Min $42.96, Max $67.82
• Washington: Eastern – Min $45.00, Max $71.05

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, medical, dental, and vision health coverage, life insurance, disability insurance, paid parental leave, vacation, holidays, health‑issues leave, voluntary benefits, and well‑being resources. Additional compensation such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, and bonus opportunities may also be available.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.