Engineering Operations Technician, EOT L4

Amazon Web Services (AWS); Santa Clara (CA); On-site; USD 68,000 - 93,000; Full time

Job summary

Amazon Web Services is seeking an Engineering Operations Technician to maintain critical data center infrastructure. The ideal candidate will handle electrical, mechanical, and HVAC systems while ensuring service levels exceed 99.99% uptime. This role emphasizes problem-solving and adherence to safety protocols within a diverse and inclusive team environment.

Qualifications

• 2+ years of electrical, mechanical, or data center experience.
• Experience with Microsoft Excel, Word, and Outlook required.
• Ability to perform routine physical tasks and maintenance.

Responsibilities

• Supervise maintenance tasks and maintain safety standards.
• Troubleshoot facility and rack-level operational issues.
• Conduct physical maintenance of critical infrastructure equipment.

Skills

Troubleshooting

Electrical Systems

Mechanical Systems

HVAC Systems

Safety Protocols

Education

Bachelor’s Degree in Electrical Engineering

Technical Degree in Mechanical Engineering

Job description

Engineering Operations Technician, EOT L4

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Engineering Operations Technician, EOT L4

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Description

Amazon Web Services (AWS) is currently hiring for an Engineering Technician to support our data centers. The Engineering Technician will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

Description

Amazon Web Services (AWS) is currently hiring for an Engineering Technician to support our data centers. The Engineering Technician will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

The Data Center Engineering Technician will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. This equipment supports mission-critical servers and must maintain better than 99.99% uptime. The Data Center Engineering Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum.

Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

Responsibilities

Supervise contractors who perform servicing or preventive maintenance

Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements

Perform root cause analysis for operational issues

Troubleshoot facility and rack level events

Ensure all personnel on-site follow safety protocols

Work on-call and a rotating schedule as needed

Take daily operational readings and provide metrics reporting to senior engineers

Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization

Physical Requirements

All physical requirements are expected with reasonable accommodations

Walk job sites in uneven terrain

Work at heights and from ladders

Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw

Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more

Carry objects weighing up to 49 pounds for short distances

Work shifts longer than eight hours in duration

Respond to off hour emergency calls

Maintain balance and perform construction tasks while on a ladder

Coordinate body movements when using tools or equipment

A day in the life

• Tasked with driving innovation while reducing operational costs in the facilities
• Drive projects with moderate complexity
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs, rack decommissioning, operational readings and facility management
• Provide key performance indicators to senior engineers
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center
• Ensure all safety procedures are adhered to while performing work
• Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems
• Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some sites have on-call rotations.
• Maintain data center critical infrastructure equipment ensuring 99.99% uptime of the world's largest cloud computing portfolio
• Role may support more than one location/site
• Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
• Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull
  
  

About The Team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor’s Degree or Technical (Military/ Trade School) Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
• 2+ years of electrical, mechanical or data center experience
• 2+ years experience with Microsoft Excel, Word, and Outlook
  
  

Preferred Qualifications

• 4+ years of Data Center Engineering Experience
• Associates or Bachelors in applicable engineering field or mechanical or electrical trades
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,300/year in our lowest geographic market up to $152,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon Data Services, Inc.

Job ID: A3011796

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  IT Services and IT Consulting

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