Engineering Operations Technician , Data Center Engg Ops

Amazon; Pennsylvania; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Engineering Operations Technician in the Data Center Operations team. In this dynamic role, you will work alongside skilled engineers and specialists to maintain and operate critical infrastructure systems that support some of the world's most powerful data centers. You will drive innovation while ensuring safety and efficiency, tackling complex challenges that impact the supply chain. This position offers the chance to collaborate with a diverse team, contribute to the highest standards of operations, and be part of a culture that values bold ideas and continuous improvement. If you're passionate about technology and eager to make a significant impact, this opportunity is for you.

Qualifications

• Technical training or 2+ years of experience in electrical or mechanical fields.
• 1+ years of experience in Data Center Engineering and troubleshooting.

Responsibilities

• Drive innovation and reduce operational costs in facilities.
• Manage contractors and ensure adherence to safety procedures.
• Maintain critical infrastructure equipment to ensure 99.999% uptime.

Skills

Electrical experience

Mechanical experience

Microsoft Office (Excel, Word, PowerPoint)

Data Center Engineering

Troubleshooting

Education

Technical training or equivalent experience

Associates or Bachelor’s Degree

Tools

Ticketing systems

Building management systems

Job description

Engineering Operations Technician, Data Center Engg Ops

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians I (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.

We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!

Key job responsibilities

1. Tasked with driving innovation while reducing operational costs in the facilities.
2. Drive projects with moderate complexity.
3. Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
4. Perform rack installs, rack decommissioning, operational readings and facility management.
5. Provide key performance indicators to senior engineers.
6. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
7. Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
8. Ensure all safety procedures are adhered to while performing work.
9. Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.
10. Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
11. Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world's largest cloud computing portfolio.
12. Role may support more than one location/site.
13. Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder.
14. Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds.
15. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

Minimum Qualifications

1. Technical (Military/Trade School) training or 2+ years’ of equivalent experience in a relevant industry (for example: electrical or mechanical).
2. 1+ years of electrical or mechanical experience.
3. 1+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint).
4. 2+ years of Data Center Engineering experience.
5. Associates or Bachelor’s Degree.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.