Engineering Operations Technician, ADC InfraOps DCEO

Amazon; Montana; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Engineering Operations Technician to join their dynamic team. In this role, you will be the frontline responder for troubleshooting and operating essential electrical and mechanical equipment within a data center environment. Your responsibilities will include performing routine maintenance, conducting operational readings, and ensuring adherence to safety procedures. With a commitment to innovation and operational excellence, this position offers a unique opportunity to contribute to the infrastructure that powers cloud services. If you are passionate about technology and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• 3+ years of maintenance experience in a mission-critical environment.
• Current US Government Security Clearance of Top Secret or above.

Responsibilities

• Operate and maintain mechanical and electrical equipment in the data center.
• Troubleshoot facility and rack-level events within internal SLAs.
• Perform routine checks and preventative maintenance on critical systems.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Root cause analysis

Safety procedures adherence

Operational readings

Education

Associate’s Degree in Electrical Engineering

Associate’s Degree in Mechanical Engineering

Tools

Building Management Systems (BMS)

Maintenance management software

Job description

Engineering Operations Technician, ADC InfraOps DCEO

The Data Center Engineering Operations Technician (EOT) are Amazon’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.

Responsibilities:

1. Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center
2. Troubleshoot of facility and rack-level events within internal SLAs
3. Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
4. Provide support to Data Center Operations technicians
5. Perform root cause analysis of equipment failures
6. Ensure all safety procedures are adhered to while performing work
7. Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)
8. Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
9. Utilize internal CMMS to manage building workflows and spare part inventory
10. Supervise contractors who perform servicing or preventive maintenance
11. Respond to off hour emergency calls per on call rotation for any one of the region’s sites
12. Fully comply with all physical security procedures and policies
13. Drive innovation while reducing operational costs in the facilities
14. Manipulate small wires and objects

A day in the life:

After an initial training period, you will support data center infrastructure operations on a shift schedule supporting our 24/7 staffing model. You will get information from your peer technicians who are ending shift, review the maintenance schedule for any tasks due that day, and then perform routine physical checks of our critical systems. After these rounds are complete, you and your shift partner will perform preventative maintenance, troubleshoot technical issues, take repair actions, and perform facility maintenance. You will also author technical procedures, work orders, and work on advanced qualifications and projects as your career progresses at AWS!

About the team:

The cleared LCK DCEO team provides operations and maintenance of critical AWS data center facility infrastructure for our customers in the Intelligence Community.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Minimum Requirements:

- 3+ years of maintenance experience on mechanical or electrical equipment in a mission critical environment (i.e. Data Center, telecom, etc.)

- Experience with building management systems (BMS/EPMS)

- Current, active US Government Security Clearance of Top Secret or above

Preferred Qualifications:

- Associate’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline

- 4+ years of Data Center Engineering Experience

- Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling

- Familiar with BMS and EPMS control systems and data collection/trending

- Proficient with maintenance management software

- Operating engineering license(s) such as DC II, DC III, or equivalent

- Electrical or mechanical Journeyman License

- CFC license (Universal or minimum Type II)

- NFPA 70E Cert

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.