Engineering Operations Specialist - Consumer

Kraken; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Kraken is building the future of open finance from New York. We are seeking an Engineering Operations professional to streamline processes, automate workflows, and empower engineering teams to move faster with AI-enabled tooling.

You will own Jira/Confluence configurations, triage intake, and drive metrics governance to support leadership decisions. Join a fast-growing crew focused on reducing manual work and enabling scalable software delivery across the organization.

Qualifications

• 3+ years of experience in operations, process, or tooling roles.
• Hands-on Jira administration covering boards, workflows, schemas, permissions and custom fields.
• Demonstrated use of AI in day-to-day work to solve problems and improve efficiency.
• Ability to translate vague stakeholder requests into scoped work and deliverables.
• Strong written communication and documentation skills.

Responsibilities

• Own processes and tooling that remove friction for engineering teams.
• Administer Jira and Confluence configurations, workflows, permissions and automations.
• Lead triage and intake to ensure work is properly routed and prioritized.
• Maintain healthy roadmaps and deliver weekly reports to leadership.
• Ensure accuracy and governance of engineering metrics data and definitions.

Skills

Operations experience

AI in daily work

Process improvement

Systematic thinking

Stakeholder communication

Documentation

Developer experience

Curiosity

Tools

Jira

Confluence

Job description

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.Before you apply, we encourage you to explore our [culture page]( to understand what drives us and how we work.The teamFounded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.Engineering Operations is the operational engine of the Consumer group. We build the automations, tracking and metrics that keep teams aligned and informed, so engineers can spend their time building. Our goal is to reduce manual work, improve visibility into engineering activity, and turn repeatable processes into reliable software. We work closely with engineers, engineering managers and teams across the business to identify friction and turn feedback and operational data into scalable solutions.

The opportunity

• Help engineering teams execute faster by owning the processes and tooling that remove friction
• Use AI and automation in your day to day work to solve real problems for the teams you support
• Administer Jira and Confluence including configuration, workflows, permissions and automations
• Own the triage and intake process so work reaches engineering properly routed and to standard
• Keep roadmaps healthy and run weekly delivery reporting to leadership
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration

What you bring

• 3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningful
• Hands on Jira administration covering boards, workflows, schemas, permissions and custom fields
• Real deliberate use of AI in day to day work knowing when and how to apply it and building with it
• Systematic thinking to see how processes and systems connect and where changes break downstream
• Ability to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that's the right call
• Strong written communication skills and ability to document processes clearly
• Genuine interest in operations, internal tooling and developer experience
• Curiosity and willingness to learn new tools and frameworks
• Exposure to engineering metrics, developer productivity data or DORA metrics

Nice to haves

• Familiarity with crypto having used Kraken or similar products and understanding the space
• Experience building Jira automation rules or Rovo agents
• SQL and/or experience with TypeScript and scripting languages
• Experience building Slack workflows or integrations
• Familiarity with Slack, Jira or GitLab APIs
• Exposure to localisation, QA or compliance processes
• Experience working in a remote or distributed team

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.