Engineering Operations Manager

Webconnex; Sacramento (CA); Remote; USD 150,000 - 175,000; Full time

Job summary

A leading company in event registration and ticketing is seeking an Engineering Operations Manager to drive engineering execution and improve operational clarity. With a remote-first culture, this role involves close collaboration with teams to enhance processes, execute key initiatives, and integrate AI tools effectively.

Benefits

401k with company match

Health care package

$1,200 annual mental health benefit

10 vacation days (increasing with tenure)

Participation in company trips

Qualifications

• 5+ years of experience in engineering program management or technical leadership.
• Demonstrated success in improving engineering operations.
• Strong experience managing executive relationships and aligning priorities.

Responsibilities

• Own the systems and rhythms helping engineering teams plan and execute.
• Build mechanisms for tracking technical initiatives and enabling progress transparency.
• Facilitate cross-team collaboration and support healthy decision-making.

Skills

Systems thinking

Organizational design

Communication

Facilitation

Collaboration

Job description

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Hi, we're Webconnex!

Webconnex builds powerful, flexible software for event registration, ticketing, and fundraising. We believe in strong teams, thoughtful systems, and empowering people to do meaningful work.

As we scale, we’re investing in the kind of engineering culture that supports craft, delivery, and sustainability—with people at the center.

If you're excited about building the systems that help engineering teams thrive—and doing so in ways that reinforce trust, clarity, and human connection—we'd love to meet you.

16

YEARS

60k

CUSTOMERS

$4B

PROCESSED

Location

While our core team and headquarters are in Sacramento, California, we welcome remote workers from all over the country.

We've built a strong culture to foster valuable team relationships with both remote and California team members.

We host frequent trips during the year to bring the team together for extended periods of face-to-face time to build deeper relationships. Some examples of trips include our domestic excursions to San Diego, Newport Beach, and Lake Tahoe. Along with international trips to Mexico, Belize, and the Dominican Republic.

Overview

Location: Remote-first (with occasional travel for team offsites or planning sessions)

Department: Engineering

Reports to: Chief Technology Officer

Webconnex is seeking an Engineering Operations Manager to ensure our engineering organization executes effectively, scales sustainably, and operates with clarity and accountability. You will be a key member of the Office of the CTO, partnering closely with Engineering, Product, and Design leaders to improve our planning processes, initiative tracking, delivery rhythms, and operational metrics.

This role is ideal for someone who thrives on bringing order to complexity, translating vision into action, and empowering teams to do their best work through great systems. Just as importantly, this person must be a strong relational leader—capable of building trust, influencing without authority, and cultivating shared ownership across diverse teams.

The Engineering Operations Manager will also play a thoughtful role in how we adopt and integrate AI tools within our workflows. They will help ensure our use of AI enhances clarity, accelerates value delivery, and reinforces—not replaces—human-centered practices.

Key Responsibilities

• Drive Engineering Execution: Own the systems and rhythms that help engineering teams plan, execute, and deliver reliably.
• Evolve Initiative Tracking: Build and maintain mechanisms for tracking major technical initiatives, surfacing risks, and enabling progress transparency.
• Orchestrate Ceremonies: Continuously improve engineering-wide ceremonies (e.g. planning cycles, demos, retrospectives).
• Build Accountability Structures: Define and operationalize methods for initiative ownership, progress reporting, and engineering-wide follow-through.
• Partner with Product: Collaborate with Product and TPMs to align on delivery timelines, scope clarity, and cross-functional coordination.
• Improve Process Maturity: Identify process gaps and implement systems that help engineering teams scale without losing speed or cohesion.
• Facilitate Cross-Team Collaboration: Coordinate communication and handoffs across teams, functions, and stakeholders.
• Enable Data-Driven Ops: Help define and maintain engineering metrics (velocity, cycle time, delivery health, etc.) that support healthy decision-making.
• Guide AI Integration Thoughtfully: Help the team evaluate and adopt AI tools in ways that serve our values, enhance workflows, and support—not substitute—strong engineering practices.
  
  

Experience

• 5+ years of experience in engineering program management, operations, or technical leadership roles in a software organization
• Demonstrated success improving how engineering teams operate at scale
• Strong systems thinking, organizational design, and communication skills
• Strong experience managing executive stakeholder relationships and aligning engineering priorities with business goals
• Track record of developing and executing on strategic engineering roadmaps
• Excellent facilitation and collaboration skills, with a demonstrated ability to influence without authority
• Thoughtful approach to emerging technologies, especially AI, and their impact on team dynamics
• Comfort working in a remote-first, asynchronous environment
  
  

Nice to Have

• Experience scaling engineering practices in high-growth SaaS or platform companies
• Experience using common engineering metrics tools to manage team performance
• Exposure to change management or strategic planning frameworks
  
  

Salary & Benefits

• $150,000 - $175,000 annually. Opportunity for growth and bonuses.
• 401k with company match and equity pool opportunities
• Aetna or Kaiser Permanente health care package, vision plan, and health savings account (HSA)
• Dependent Care Flexible Spending Account (DCFSA)
• Benevolence Fund for larger medical expenses
• $1,200 annual mental health benefit
• Connection Credits for team experiences
• Participation in 3 company trips (including tropical summer experience with company & families)
• 10 vacation days (15 vacation days after 2 years), 5 sick days, 1 floating holiday, and 2 personal days

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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