Engineering Manager, Billing Collections

Stripe; Chicago (IL); On-site; USD 236,000 - 354,000; Full time

Benefits offered by this job

Equity

Bonus potential

401(k) plan

Medical/dental/vision benefits

Wellness stipends

Job summary

Stripe is seeking an Engineering Manager for the Billing Collections team to own the operational and technical direction of platforms that enable Stripe customers to collect revenue reliably. You will lead a team building flexible collection experiences to improve payment success and cash flow while expanding to support global payment needs.

You will drive technical strategy, hire and mentor engineers, and collaborate with cross-functional partners to deliver scalable billing solutions across

Qualifications

• 4+ years of engineering management experience with teams of 5+ engineers.
• 8+ years of full-time software development experience.
• Proven ability to lead engineering teams responsible for high-traffic, low-latency systems.
• Deep user empathy with a history of working backwards from customer needs.
• Proven ability to drive rigorous decision-making and partnerships across teams.
• Ability to handle ambiguity and manage competing high-impact priorities.
• Demonstrated focus on system reliability, operational health, and incident response.

Responsibilities

• Lead a team responsible for the core architecture needed to enable billing collection.
• Own the technical strategy and roadmap for billing collection.
• Drive operational excellence across billing infrastructure systems.
• Hire and develop engineers as the team expands into new scope.
• Partner with stakeholders across organizations to deliver billing solutions.
• Work backwards from internal and external customer needs to define priorities and scope.
• Define and uphold engineering standards across a team owning business-critical billing infrastructure.

Skills

Engineering management

Software development

Leadership

User empathy

Decision-making

Ambiguity handling

System reliability

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Billing Collections team builds the systems that turn invoices into successful, dependable revenue outcomes. The team develops the foundational capabilities that help businesses collect payments across diverse customer relationships, payment methods, and markets, while adapting intelligently when collection does not go as planned.

What you'll do

As the engineering manager for Billing Collections, you’ll owner the operational and technical direction of the platforms that help Stripe users collect revenue reliably. You’ll lead the team that builds flexible, intelligent collection experiences that improve payment success, support customers through changing circumstances, and help businesses reduce unpaid balances and accelerate cash flow. You’ll shape the team as it expands to support increasingly sophisticated business models and global payment needs while working backwards from internal and external customers.

Responsibilities

• Lead a team responsible for the core architecture needed to enable billing collection
• Own the technical strategy and roadmap for billing collection
• Drive operational excellence across billing infrastructure systems
• Hire and develop engineers as the team expands into new scope
• Partner with stakeholders across organizations to deliver billing solutions
• Work backwards from internal and external customer needs to define priorities and scope
• Define and uphold engineering standards across a team owning business-critical billing infrastructure

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 4+ years of engineering management experience, directly managing and growing teams of 5+ engineers focused on building and shipping products at scale
• 8+ years of full-time software development experience
• Track record of leading engineering teams responsible for high-traffic, low-latency, and extensible systems
• Deep user empathy with a history of working backwards from internal and external customer needs
• Proven ability to drive rigorous decision-making and build strong partnerships across teams
• Ability to handle ambiguity, creatively solve complex challenges, and execute on competing high-impact priorities
• Demonstrated focus on system reliability, operational health, and incident response

Preferred Qualifications

• Experience building and leading distributed teams across multiple locations and time zones
• Track record of delivering shared infrastructure across multiple business units
• Background in billing, metering, or large-scale distributed systems
• Experience with payment mandates, recurring payment authorization, or related payment infrastructure

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $236,000 - $354,000. For sales roles, the range provided is the role’s On Target Earnings (\"OTE\") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include:

• equity
• company bonus or sales commissions/bonuses
• 401(k) plan
• medical, dental, and vision benefits
• wellness stipends

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.